Consumer Issues

200 issue categories reported to the CFPB

# Issue Complaints
1 Incorrect information on your report 5.7M
2 Improper use of your report 2.5M
3 Problem with a company's investigation into an existing problem 1.6M
4 Problem with a credit reporting company's investigation into an existing problem 505.8K
5 Attempts to collect debt not owed 356.7K
6 Written notification about debt 185.6K
7 Managing an account 168.0K
8 Loan modification,collection,foreclosure 108.1K
9 Took or threatened to take negative or legal action 102.0K
10 Incorrect information on credit report 97.1K
11 False statements or representation 86.1K
12 Trouble during payment process 76.1K
13 Loan servicing, payments, escrow account 71.9K
14 Problem with a purchase shown on your statement 70.4K
15 Communication tactics 64.7K
16 Cont'd attempts collect debt not owed 56.3K
17 Unable to get your credit report or credit score 49.4K
18 Other transaction problem 45.9K
19 Struggling to pay mortgage 45.8K
20 Dealing with your lender or servicer 44.8K
21 Getting a credit card 41.7K
22 Problem with fraud alerts or security freezes 40.4K
23 Managing the loan or lease 36.1K
24 Fraud or scam 35.8K
25 Account opening, closing, or management 35.7K
26 Closing an account 35.6K
27 Credit monitoring or identity theft protection services 31.9K
28 Other features, terms, or problems 30.8K
29 Problem with a lender or other company charging your account 29.7K
30 Disclosure verification of debt 29.0K
31 Problem when making payments 28.6K
32 Fees or interest 28.4K
33 Opening an account 26.7K
34 Problem caused by your funds being low 23.8K
35 Deposits and withdrawals 21.7K
36 Closing your account 20.4K
37 Applying for a mortgage or refinancing an existing mortgage 19.6K
38 Application, originator, mortgage broker 15.7K
39 Dealing with my lender or servicer 15.3K
40 Credit reporting company's investigation 15.1K
41 Struggling to pay your loan 14.8K
42 Struggling to repay your loan 14.3K
43 Other 14.2K
44 Billing disputes 14.1K
45 Closing on a mortgage 11.9K
46 Advertising and marketing, including promotional offers 11.8K
47 Unauthorized transactions or other transaction problem 11.5K
48 Problems caused by my funds being low 11.2K
49 Problems at the end of the loan or lease 11.1K
50 Charged fees or interest you didn't expect 11.1K
51 Trouble using your card 10.9K
52 Trouble using the card 10.6K
53 Unable to get credit report/credit score 10.3K
54 Threatened to contact someone or share information improperly 10.2K
55 Getting a loan or lease 9.7K
56 Improper contact or sharing of info 9.5K
57 Money was not available when promised 8.9K
58 Problems when you are unable to pay 8.9K
59 Repossession 8.9K
60 Managing, opening, or closing your mobile wallet account 8.8K
61 Problem with a purchase or transfer 8.8K
62 Can't repay my loan 8.1K
63 Taking/threatening an illegal action 8.1K
64 inaccurateand false information consist of personal credit card accounts 8.1K
65 Settlement process and costs 8.0K
66 Identity theft / Fraud / Embezzlement 8.0K
67 Making/receiving payments, sending money 6.9K
68 XXXX 6.6K
69 Electronic communications 6.6K
70 Problem with a company's investigation into an existing issue 6.3K
71 Closing/Cancelling account 6.0K
72 Problem getting a card or closing an account 5.9K
73 Unexpected or other fees 5.8K
74 Using a debit or ATM card 5.6K
75 APR or interest rate 5.3K
76 Struggling to pay your bill 5.2K
77 Credit decision / Underwriting 5.2K
78 1681s-2 ( b ) 5.2K
79 Confusing or missing disclosures 5.2K
80 Improper use of my credit report 5.1K
81 Trouble accessing funds in your mobile or digital wallet 4.4K
82 Credit monitoring or identity protection 4.1K
83 Taking out the loan or lease 3.9K
84 would like to have all addresses and names REMOVED from my credit report 3.9K
85 Problem with the payoff process at the end of the loan 3.9K
86 Repaying your loan 3.8K
87 Other service problem 3.8K
88 Getting the loan 3.7K
89 Problem with customer service 3.4K
90 Late fee 3.4K
91 XXXX as proof from the US federal trade commission that all of the aforementioned 3.3K
92 Customer service / Customer relations 3.2K
93 Delinquent account 3.0K
94 Credit determination 2.9K
95 Advertising and marketing 2.7K
96 Charged fees or interest I didn't expect 2.6K
97 Rewards 2.5K
98 Transaction issue 2.5K
99 Credit card protection / Debt protection 2.5K
100 Billing statement 2.4K
101 Getting a line of credit 2.4K
102 Problem with additional add-on products or services 2.3K
103 Confusing or misleading advertising or marketing 2.3K
104 Payoff process 2.2K
105 Credit line increase/decrease 2.1K
106 Other fee 2.0K
107 XXXX XXXX 2.0K
108 Getting a loan 2.0K
109 XX/XX/XXXX 1.9K
110 you may not report no longer contains any fraudulent information. Several times I have called the bureau reporting these fraudulent accounts in my report and CREDIT BUREAU has not wanted to give me a solution to this problem where I am being totally affected to be able to acquire a new house for my children 1.9K
111 Shopping for a loan or lease 1.9K
112 Didn't provide services promised 1.8K
113 Identity theft protection or other monitoring services 1.7K
114 Unsolicited issuance of credit card 1.7K
115 Credit reporting 1.7K
116 as proof from the US federal trade commission that all of the aforementioned 1.7K
117 Wrong amount charged or received 1.4K
118 Other transaction issues 1.3K
119 the company has violated 15 U.S. Code 1692f 1.3K
120 validation 1.3K
121 of such dispute 1.3K
122 collections 1.3K
123 Unauthorized transactions/trans. issues 1.2K
124 and other information in a manner which is fair and equitable to the consumer 1.2K
125 or updated 1.2K
126 Received a loan you didn't apply for 1.1K
127 original transfer rights to collect 1.1K
128 XXXX as proof from the XXXX federal trade commission that all of the aforementioned 1.1K
129 Managing, opening, or closing account 1.1K
130 Date Opened : XX/XX/XXXX 1.1K
131 nor of the certifiably compliant matter to either any of its collection attempts and or its reporting despite previous consumer filed composed complaints checking for each. Might it be known 1.1K
132 Charged upfront or unexpected fees 1.1K
133 unethically 1.0K
134 Can't contact lender 1.0K
135 Balance transfer 1.0K
136 Collection practices 1.0K
137 possesses 991
138 and you obviously verified '' them 963
139 Can't contact lender or servicer 937
140 XXXX XXXX XXXX 912
141 Collection debt dispute 901
142 under 15 USC 1681 874
143 Problem adding money 838
144 according to 15 USC 1681s-2 ( a ) ( 1 ) ( B ) 838
145 Managing the line of credit 802
146 credit standing 785
147 signatures 728
148 Unauthorized withdrawals or charges 703
149 Can't stop withdrawals from your bank account 701
150 electronic fund transfers 680
151 Lost or stolen money order 679
152 Loan payment wasn't credited to your account 623
153 but have yet to remove these accounts from my credit reports. Some of the creditors have been cooperative and have removed the accounts 571
154 as proof from the XXXX federal trade commission that all of the aforementioned 568
155 Received a loan I didn't apply for 566
156 Forbearance / Workout plans 527
157 in writing 526
158 the consumer reporting agency shall ( i ) promptly delete that item of information from the file of the consumer 523
159 credit card 518
160 15 USC 1666b 506
161 Vehicle was repossessed or sold the vehicle 504
162 by other means available to the agency ( B ) Contents. As part of 503
163 Application processing delay 503
164 and I seek appropriate redress ( Block 494
165 Money was taken from your bank account on the wrong day or for the wrong amount 492
166 if the consumer reporting agency reasonably determines that ( A ) the information was blocked in error or a block was requested by the consumer in error ; ( B ) the information was blocked 490
167 if ( A ) the consumer 484
168 XXXX XXXX XXXX XXXX 481
169 Account terms and changes 478
170 Can't stop charges to bank account 473
171 or that the consumer requests the name and address of the original creditor 471
172 I may be detailing any potential issues with your company via an online public press release 469
173 Other service issues 467
174 Privacy 453
175 Advertising 449
176 Bankruptcy 435
177 Payment to acct not credited 430
178 501.203 ( 3 ) ( c ) 412
179 respectively. These provisions provide for damages 407
180 Was approved for a loan, but didn't receive the money 399
181 Title VI 397
182 or indirectly through a reseller 390
183 sharing 376
184 I am entitled to dispute information that I believe to be inaccurate 371
185 Lost or stolen check 366
186 an item of the information is found to be inaccurate or incomplete or can not be verified 364
187 consumer credit accounts 364
188 XXXX ( b ) 353
189 incomplete 338
190 as well as your persistent 335
191 trust 334
192 and free of charge- ( A ) determine whether the item of information is incomplete or inaccurate as a result of an act or omission of the reseller; and ( B ) if- ( i ) the reseller determines that the item of information is incomplete or inaccurate as a result of an act or omission of the reseller 327
193 including but not limited to : 1 ) follow reasonable procedures to assure maximum possible accuracy of the information in the consumer report 326
194 they stated everything was complete and accurate 323
195 Applied for loan/did not receive money 322
196 Sale of account 316
197 Arbitration 307
198 and type of item 305
199 Shopping for a line of credit 300
200 outdated 297