CFPB · Broad respondent spread

Applying for a mortgage or refinancing an existing mortgage

28.0K CFPB complaints · 1.3K companies (broad spread) · top product Mortgage.

28.0K CFPB complaints

"Applying for a mortgage or refinancing an existing mortgage" names 1.3K companies (broad spread) on 28.0K filings · Wells Fargo & Company 9.4%. Allegations, not findings.

  • Volume rank #36 of 178
  • Wells Fargo & Company 9.4% of filings
  • Data updated June 2026
  • Broad respondent spread
28.0K
Total Complaints
1.3K
Companies
Mortgage
Top Product

Companies filing under "Applying for a mortgage or refinancing an existing mortgage"

# Company Complaints
1 Wells Fargo & Company 2.6K
2 Rocket Mortgage, LLC 1.6K
3 Bank of America, National Association 1.3K
4 JPMorgan Chase & Co. 1.2K
5 Mr. Cooper Group Inc. 890
6 Freedom Mortgage Company 863
7 Shellpoint Partners, LLC 837
8 Navy Federal Credit Union 802
9 Amerisave Mortgage Corporation 751
10 Ocwen Financial Corporation 703
11 U.S. Bancorp 647
12 LD Holdings Group, LLC 585
13 PNC Bank N.A. 447
14 Select Portfolio Servicing, Inc. 433
15 Pennymac Loan Services, LLC. 394
16 Citibank, N.a. 359
17 Citizens Financial Group, Inc. 346
18 Truist Financial Corporation 279
19 Carrington Mortgage Services, LLC 251
20 Caliber Home Loans, Inc. 245
21 Lakeview Loan Servicing, LLC 232
22 LoanCare, LLC 232
23 CrossCountry Mortgage LLC 231
24 Fifth Third Financial Corporation 228
25 Better Mortgage, Inc. 202
26 TD Bank Us Holding Company 199
27 Pentagon Federal Credit Union 197
28 Specialized Loan Servicing Holdings LLC 193
29 United Shore Financial Services, LLC 180
30 Broker Solutions, Inc. 179
31 Flagstar Bank, N.A. 177
32 Guaranteed Rate Inc. 170
33 M&T Bank Corporation 163
34 United Services Automobile Association 159
35 Ditech Financial LLC 149
36 Mortgage Research Center, LLC 142
37 Huntington National Bank, the 126
38 Cardinal Financial Company, Limited Partnership 126
39 Discover Bank 119
40 Regions Financial Corporation 115
41 Nationstar Mortgage LLC 113
42 Lennar Financial Services, LLC 109
43 American Advisors Group 103
44 Rushmore Loan Management Services LLC 102
45 Chrysalis Holdings LLC 99
46 Village Capital & Investment LLC 97
47 Selene Holdings LLC 96
48 Suntrust Banks, Inc. 96
49 Keycorp 94
50 Movement Mortgage LLC 93

Source: CFPB Consumer Complaint Database

"Applying for a mortgage or refinancing an existing mortgage" across a broad respondent set

"Applying for a mortgage or refinancing an existing mortgage" appears across 1,279 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Respondent breadth sits in the upper third of the indexed issue corpus. No single company exceeds 9.4% of these filings.

With 1,279 companies named, the pattern may reflect how a product category is sold or serviced rather than one firm's operations. Most filings pair with "Mortgage". Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Applying for a mortgage or refinancing an existing mortgage" (#36 of 178; 1.3K companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Broad respondent spread