Fees
232 consumer complaints across 29 companies
This page tracks consumer complaints about "Fees" filed with the CFPB. 232 complaints mention this issue across 29 companies. The most affected product category is "Prepaid card".
Companies with Most Complaints for This Issue
| # | Company | Complaints |
|---|---|---|
| 1 | American Express Company | 41 |
| 2 | Paypal Holdings, Inc | 24 |
| 3 | Citibank, N.a. | 24 |
| 4 | Netspend Corporation | 23 |
| 5 | U.S. Bancorp | 20 |
| 6 | Securus J Holdings, LLC | 14 |
| 7 | Blackhawk Network Holdings Inc. | 11 |
| 8 | Empowerment Ventures, LLC | 11 |
| 9 | Comerica | 11 |
| 10 | TD Bank Us Holding Company | 8 |
| 11 | Synchrony Financial | 6 |
| 12 | PNC Bank N.A. | 6 |
| 13 | Wells Fargo & Company | 5 |
| 14 | JPMorgan Chase & Co. | 4 |
| 15 | Suntrust Banks, Inc. | 4 |
| 16 | Synovus Bank | 4 |
| 17 | Populus Financial Group, Inc. (F/K/A Ace Cash Express) | 2 |
| 18 | First Data Corporation | 2 |
| 19 | Bank of America, National Association | 2 |
| 20 | Encore Capital Group Inc. | 1 |
| 21 | Conduent Incorporated | 1 |
| 22 | First Citizens Bancshares, Inc. | 1 |
| 23 | Regions Financial Corporation | 1 |
| 24 | Arvest Bank Group, Inc. | 1 |
| 25 | Western Union Company, the | 1 |
| 26 | Fifth Third Financial Corporation | 1 |
| 27 | Atlanticus Services Corporation | 1 |
| 28 | BB&T Corporation | 1 |
| 29 | BMO Bank National Association | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the Data Says About "Fees" Complaints
The CFPB public record contains 232 consumer complaints tagged with the issue "Fees", distributed across 29 distinct companies that have been named as the respondent on at least one filing. With only 29 companies named, this pattern reads as concentrated rather than systemic, a small group of respondents accounts for the filings, so company-specific practices are the more likely driver than a category-wide structural issue.
The most common product category where "Fees" is raised is "Prepaid card". See our methodology for how CFPB complaint routing and product-issue pairings work.
How to read complaint data responsibly
The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Fees" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Fees", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.
Read our methodology - how this data is sourced, computed, and verified.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.