Balance transfer fee
221 consumer complaints across 29 companies
This page tracks consumer complaints about "Balance transfer fee" filed with the CFPB. 221 complaints mention this issue across 29 companies. The most affected product category is "Credit card".
Companies with Most Complaints for This Issue
| # | Company | Complaints |
|---|---|---|
| 1 | JPMorgan Chase & Co. | 44 |
| 2 | Bank of America, National Association | 32 |
| 3 | Citibank, N.a. | 27 |
| 4 | Wells Fargo & Company | 26 |
| 5 | Barclays Bank Delaware | 14 |
| 6 | Capital One Financial Corporation | 12 |
| 7 | Discover Bank | 11 |
| 8 | U.S. Bancorp | 11 |
| 9 | Citizens Financial Group, Inc. | 6 |
| 10 | First National Bank of Omaha | 6 |
| 11 | American Express Company | 4 |
| 12 | TD Bank Us Holding Company | 3 |
| 13 | PNC Bank N.A. | 3 |
| 14 | Keycorp | 2 |
| 15 | Regions Financial Corporation | 2 |
| 16 | Santander Bank, National Association | 2 |
| 17 | Synchrony Financial | 2 |
| 18 | Paypal Holdings, Inc | 2 |
| 19 | Navy Federal Credit Union | 2 |
| 20 | United Services Automobile Association | 1 |
| 21 | Associated Banc-Corp | 1 |
| 22 | HSBC North America Holdings Inc. | 1 |
| 23 | Pentagon Federal Credit Union | 1 |
| 24 | First Niagara Financial Group, Inc. | 1 |
| 25 | M&T Bank Corporation | 1 |
| 26 | Fifth Third Financial Corporation | 1 |
| 27 | Astoria Bank | 1 |
| 28 | U.S. Bank National Association - San Francisco Main Branch | 1 |
| 29 | Commerce Bank | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the Data Says About "Balance transfer fee" Complaints
The CFPB public record contains 221 consumer complaints tagged with the issue "Balance transfer fee", distributed across 29 distinct companies that have been named as the respondent on at least one filing. With only 29 companies named, this pattern reads as concentrated rather than systemic, a small group of respondents accounts for the filings, so company-specific practices are the more likely driver than a category-wide structural issue.
The most common product category where "Balance transfer fee" is raised is "Credit card". See our methodology for how CFPB complaint routing and product-issue pairings work.
How to read complaint data responsibly
The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Balance transfer fee" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Balance transfer fee", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.
Read our methodology - how this data is sourced, computed, and verified.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.