CFPB · Heavy issue volume

Trouble using your card

15.6K CFPB complaints (heavy-volume third) · 232 companies · top product Credit card or prepaid card.

15.6K CFPB complaints

"Trouble using your card" is in the heavy-volume third with 15.6K CFPB complaints (ranks #47 of 178) across 232 companies. Top product Credit card or prepaid card. Allegations, not findings.

  • Volume rank #47 of 178
  • Capital One Financial 17.2% of filings
  • Data updated June 2026
  • Heavy issue volume
15.6K
Total Complaints
232
Companies
Credit card or prepaid card
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Capital One Financial Corporation 2.7K
2 Citibank, N.a. 2.3K
3 Synchrony Financial 1.7K
4 American Express Company 1.3K
5 JPMorgan Chase & Co. 1.0K
6 Bank of America, National Association 709
7 Bread Financial Holdings, Inc. 615
8 Goldman Sachs Bank USA 558
9 Discover Bank 503
10 Barclays Bank Delaware 493
11 Wells Fargo & Company 440
12 U.S. Bancorp 368
13 TD Bank Us Holding Company 290
14 CLGF Holdco 1, LLC 205
15 Navy Federal Credit Union 151
16 First National Bank of Omaha 122
17 United Services Automobile Association 106
18 Block, Inc. 95
19 HSBC North America Holdings Inc. 78
20 Paypal Holdings, Inc 77
21 Avant Holding Company, Inc. 75
22 Atlanticus Services Corporation 72
23 PNC Bank N.A. 70
24 Netspend Corporation 68
25 Incomm Holdings Inc. 63
26 Continental Finance Company, LLC 59
27 Comerica 58
28 Fifth Third Financial Corporation 57
29 Synovus Bank 55
30 Chime Financial Inc 49
31 Truist Financial Corporation 47
32 Upgrade, Inc. 46
33 Bilt Technologies, Inc. 43
34 First Portfolio Servicing Inc 43
35 Citizens Financial Group, Inc. 43
36 Pentagon Federal Credit Union 41
37 BMO Bank National Association 38
38 Prosper Marketplace, Inc. 37
39 Robinhood Markets Inc. 33
40 Affirm Holdings, Inc 31
41 Winklevoss Exchange LLC 31
42 Self Financial Inc. 29
43 Blackhawk Network Holdings Inc. 26
44 Pending Company Match 24
45 Ally Financial Inc. 24
46 Experian Information Solutions Inc. 24
47 Bbva Financial Corporation 24
48 Klarna AB 23
49 Equifax, Inc. 22
50 Transunion Intermediate Holdings, Inc. 20

Source: CFPB Consumer Complaint Database

"Trouble using your card" in the heavy-volume third

"Trouble using your card" is tagged on 15,611 consumer complaints across 232 companies. Volume lands in the heaviest third of indexed issue categories (#47 of 178). No single company exceeds 17.2% of these filings.

The most common product category where "Trouble using your card" is raised is "Credit card or prepaid card". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Trouble using your card" (#47 of 178; 232 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy issue volume