Lost or stolen refund
15 consumer complaints across 12 companies
This page tracks consumer complaints about "Lost or stolen refund" filed with the CFPB. 15 complaints mention this issue across 12 companies. The most affected product category is "Payday loan, title loan, personal loan, or advance loan".
Companies with Most Complaints for This Issue
| # | Company | Complaints |
|---|---|---|
| 1 | Pending Company Match | 2 |
| 2 | World Acceptance Corporation | 2 |
| 3 | Chime Financial Inc | 2 |
| 4 | Amscot Corporation | 1 |
| 5 | Citizens Financial Group, Inc. | 1 |
| 6 | Credit Karma, LLC | 1 |
| 7 | Equifax, Inc. | 1 |
| 8 | Westlake Services, LLC | 1 |
| 9 | OneMain Finance Corporation | 1 |
| 10 | Kikoff Inc. | 1 |
| 11 | Nelnet, Inc. | 1 |
| 12 | Citibank, N.a. | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the Data Says About "Lost or stolen refund" Complaints
The CFPB public record contains 15 consumer complaints tagged with the issue "Lost or stolen refund", distributed across 12 distinct companies that have been named as the respondent on at least one filing. With only 12 companies named, this pattern reads as concentrated rather than systemic, a small group of respondents accounts for the filings, so company-specific practices are the more likely driver than a category-wide structural issue.
The most common product category where "Lost or stolen refund" is raised is "Payday loan, title loan, personal loan, or advance loan". See our methodology for how CFPB complaint routing and product-issue pairings work.
How to read complaint data responsibly
The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Lost or stolen refund" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Lost or stolen refund", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.
Read our methodology - how this data is sourced, computed, and verified.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.