CFPB · Mid-pack issue profile

Can't contact lender

1.1K CFPB complaints · 248 companies · top product Payday loan.

1.1K CFPB complaints

"Can't contact lender" has 1.1K consumer complaints in the CFPB public database across 248 companies (ranks #116 of 178 by volume among indexed issue categories). Most common product: Payday loan. Allegations, not regulatory findings.

  • Volume rank #116 of 178
  • Populus Financial Group 8.6% of filings
  • Data updated June 2026
  • Mid-pack issue profile
1.1K
Total Complaints
248
Companies
Payday loan
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 95
2 Cng Financial Corporation 69
3 Enova International, Inc. 65
4 Community Choice Financial, Inc. 56
5 CURO Intermediate Holdings 40
6 MNE Services, Inc 30
7 Advance America, Cash Advance Centers, Inc. 30
8 Ezcorp, Inc. 23
9 Delbert Services 22
10 Cashcall, Inc. 22
11 Check Into Cash Inc. 22
12 BlueChip Financial 21
13 Ad Astra Recovery Services Inc 18
14 Midwest Recovery Systems 17
15 Cottonwood Financial Ltd. 17
16 Big Picture Loans, LLC 17
17 TMX Finance LLC 13
18 National Principal Group, LLC 12
19 Solidus Group LLC. 11
20 Citibank, N.a. 11
21 GVA Holdings, LLC 11
22 Mobiloans, LLC 10
23 Enhanced Acquisitions, LLC 10
24 Concord Resolution Inc (Closed) 10
25 Onemain Financial Holdings, LLC. 10
26 National Credit Adjusters, LLC 9
27 Qc Holdings Inc 9
28 Cash America International, Inc. 9
29 Northway Broker Ltd. 8
30 High Point Asset Inc 8
31 World Acceptance Corporation 8
32 Risecredit, LLC 7
33 Pls Group, Inc 6
34 Zarvad Iii S.a. 6
35 Security Finance Corp 6
36 Bank of America, National Association 6
37 Rosebud Economic Development Corporation 6
38 Wlcc 5
39 Mariner Finance, LLC 5
40 SFS, Inc 5
41 FastBucks 5
42 Bliksum, LLC 5
43 Green Square Company LLC. 5
44 JPMorgan Chase & Co. 5
45 Select Management Resources, LLC 5
46 Cash Express, LLC 5
47 Citi Management Group, LLC 4
48 Western-Shamrock Corporation 4
49 Synchrony Financial 4
50 Westlake Services, LLC 4

Source: CFPB Consumer Complaint Database

What the CFPB record shows for "Can't contact lender"

"Can't contact lender" is tagged on 1,100 consumer complaints across 248 companies. No single company exceeds 8.6% of these filings.

The most common product category where "Can't contact lender" is raised is "Payday loan". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Can't contact lender" (#116 of 178; 248 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack issue profile