CFPB · Broad respondent spread

Struggling to pay your loan

18.6K CFPB complaints · 1.1K companies (broad spread) · top product Vehicle loan or lease.

18.6K CFPB complaints

"Struggling to pay your loan" names 1.1K companies (broad spread) on 18.6K filings · Santander Consumer USA… 5.4%. Allegations, not findings.

  • Volume rank #39 of 178
  • Santander Consumer USA… 5.4% of filings
  • Data updated June 2026
  • Broad respondent spread
18.6K
Total Complaints
1.1K
Companies
Vehicle loan or lease
Top Product

Companies filing under "Struggling to pay your loan"

# Company Complaints
1 Santander Consumer USA Holdings Inc. 998
2 Wells Fargo & Company 840
3 Ally Financial Inc. 800
4 Credit Acceptance Corporation 791
5 Capital One Financial Corporation 548
6 OneMain Finance Corporation 537
7 Santander Holdings USA, Inc. 488
8 Westlake Services, LLC 450
9 Bridgecrest Acceptance Corporation 369
10 Enova International, Inc. 348
11 General Motors Financial Company, Inc. 302
12 Exeter Finance, LLC. 271
13 JPMorgan Chase & Co. 241
14 American Credit Acceptance, LLC 225
15 Toyota Motor Credit Corporation 223
16 CCF Intermediate Holdings LLC 217
17 Hyundai Capital America 217
18 TMX Finance LLC 216
19 LDF Holdings, LLC 189
20 American Honda Finance Corp 186
21 Nissan Motor Acceptance Company LLC 184
22 Navy Federal Credit Union 158
23 Global Lending Services LLC 150
24 FC HoldCo LLC 148
25 Truist Financial Corporation 146
26 Ford Motor Credit Co. 143
27 Tower Loan of Mississippi, Inc. 142
28 BlueChip Financial 141
29 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 133
30 GVA Holdings, LLC 132
31 Affirm Holdings, Inc 131
32 Mariner Finance, LLC 127
33 CURO Intermediate Holdings 127
34 Consumer Portfolio Services, Inc. 119
35 Wlcc 110
36 Bank of America, National Association 110
37 Cng Financial Corporation 109
38 Byrider Franchising, LLC 107
39 CarMax, Inc. 104
40 Opportunity Financial, LLC 102
41 United Services Automobile Association 101
42 Lendmark Financial Services 99
43 Advance America, Cash Advance Centers, Inc. 98
44 Upstart Holdings, Inc. 97
45 Harpeth Financial Services, LLC 94
46 BMW Financial Services NA, LLC 93
47 World Acceptance Corporation 91
48 Onemain Financial Holdings, LLC. 91
49 Paramount GR Holdings, LLC 90
50 Big Picture Loans, LLC 89

Source: CFPB Consumer Complaint Database

"Struggling to pay your loan" across a broad respondent set

"Struggling to pay your loan" appears across 1,079 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Respondent breadth sits in the upper third of the indexed issue corpus. No single company exceeds 5.4% of these filings.

With 1,079 companies named, the pattern may reflect how a product category is sold or serviced rather than one firm's operations. Most filings pair with "Vehicle loan or lease". Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Struggling to pay your loan" (#39 of 178; 1.1K companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Broad respondent spread