CFPB · Heavy issue volume

Problem with a credit reporting company's investigation into an existing problem

589.3K CFPB complaints (heavy-volume third) · 1.7K companies · top product Credit reporting, credit repair services, or other personal consumer reports.

589.3K CFPB complaints

"Problem with a credit reporting company's investigation into an existing problem" is in the heavy-volume third with 589.3K CFPB complaints (ranks #4 of 178) across 1.7K companies. Top product Credit reporting, credit repair services, or other personal consumer reports. Allegations, not findings.

  • Volume rank #4 of 178
  • Equifax, Inc. 34.1% of filings
  • Data updated June 2026
  • Heavy issue volume
589.3K
Total Complaints
1.7K
Companies
Credit reporting, credit repair services, or other personal consumer reports
Top Product

Companies filing under "Problem with a credit reporting company's investigation into an existing problem"

# Company Complaints
1 Equifax, Inc. 200.9K
2 Transunion Intermediate Holdings, Inc. 170.6K
3 Experian Information Solutions Inc. 151.6K
4 Capital One Financial Corporation 5.6K
5 Citibank, N.a. 2.4K
6 Wells Fargo & Company 2.2K
7 LexisNexis 2.1K
8 JPMorgan Chase & Co. 2.0K
9 Bread Financial Holdings, Inc. 2.0K
10 Bank of America, National Association 1.9K
11 Synchrony Financial 1.9K
12 Discover Bank 1.4K
13 Portfolio Recovery Associates, LLC 1.3K
14 Nelnet, Inc. 1.1K
15 Santander Consumer USA Holdings Inc. 1.1K
16 Resurgent Capital Services L.P. 1.1K
17 Navient Solutions, LLC. 1.0K
18 TD Bank Us Holding Company 944
19 Aes/Pheaa 905
20 Ally Financial Inc. 904
21 American Express Company 862
22 Encore Capital Group Inc. 831
23 Navy Federal Credit Union 716
24 Barclays Bank Delaware 679
25 U.S. Bancorp 567
26 I.C. System, Inc. 523
27 Credit Acceptance Corporation 523
28 General Motors Financial Company, Inc. 522
29 Toyota Motor Credit Corporation 491
30 Fidelity National Information Services, Inc. (FNIS) 487
31 Erc 444
32 United Services Automobile Association 406
33 National Credit Systems,Inc. 382
34 CCS Financial Services, Inc. 381
35 Truist Financial Corporation 368
36 Self Financial Inc. 367
37 OneMain Finance Corporation 344
38 Hyundai Capital America 340
39 CL Holdings LLC 334
40 CBC Companies, Inc. 330
41 National Credit Adjusters, LLC 324
42 Convergent Resources, Inc. 321
43 Mr. Cooper Group Inc. 312
44 Westlake Services, LLC 311
45 Exeter Finance, LLC. 306
46 Nissan Motor Acceptance Company LLC 291
47 American Honda Finance Corp 289
48 Shellpoint Partners, LLC 288
49 PNC Bank N.A. 273
50 Affirm Holdings, Inc 270

Source: CFPB Consumer Complaint Database

"Problem with a credit reporting company's investigation into an existing problem" in the heavy-volume third

"Problem with a credit reporting company's investigation into an existing problem" appears across 1,714 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Volume lands in the heaviest third of indexed issue categories (#4 of 178). No single company exceeds 34.1% of these filings.

The most common product category where "Problem with a credit reporting company's investigation into an existing problem" is raised is "Credit reporting, credit repair services, or other personal consumer reports". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Problem with a credit reporting company's investigation into an existing problem" (#4 of 178; 1.7K companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy issue volume