Closing your account

28.6K consumer complaints across 284 companies

This page tracks consumer complaints about "Closing your account" filed with the CFPB. 28,617 complaints mention this issue across 284 companies. The most affected product category is "Credit card".

28.6K
Total Complaints
284
Companies
Credit card
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Capital One Financial Corporation 4.5K
2 Synchrony Financial 3.7K
3 Citibank, N.a. 3.6K
4 JPMorgan Chase & Co. 2.8K
5 Bank of America, National Association 2.0K
6 American Express Company 1.6K
7 Discover Bank 1.4K
8 Bread Financial Holdings, Inc. 1.2K
9 Wells Fargo & Company 919
10 U.S. Bancorp 696
11 Barclays Bank Delaware 642
12 Goldman Sachs Bank USA 492
13 Navy Federal Credit Union 363
14 TD Bank Us Holding Company 320
15 CLGF Holdco 1, LLC 302
16 Atlanticus Services Corporation 260
17 United Services Automobile Association 202
18 Chime Financial Inc 193
19 Self Financial Inc. 167
20 Synovus Bank 161
21 First National Bank of Omaha 142
22 Block, Inc. 141
23 BMO Bank National Association 132
24 Experian Information Solutions Inc. 112
25 Transunion Intermediate Holdings, Inc. 104
26 Truist Financial Corporation 104
27 PNC Bank N.A. 103
28 Continental Finance Company, LLC 102
29 HSBC North America Holdings Inc. 94
30 Paypal Holdings, Inc 92
31 Avant Holding Company, Inc. 82
32 Equifax, Inc. 79
33 Pentagon Federal Credit Union 72
34 Resurgent Capital Services L.P. 70
35 Fifth Third Financial Corporation 67
36 First Portfolio Servicing Inc 57
37 Netspend Corporation 55
38 Affirm Holdings, Inc 52
39 Upgrade, Inc. 51
40 Citizens Financial Group, Inc. 50
41 Regions Financial Corporation 47
42 Encore Capital Group Inc. 44
43 Ally Financial Inc. 39
44 Portfolio Recovery Associates, LLC 36
45 TomoCredit Inc. 36
46 Bbva Financial Corporation 36
47 Kikoff Inc. 34
48 Bilt Technologies, Inc. 32
49 Huntington National Bank, the 31
50 Pending Company Match 30

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Closing your account" Complaints

The CFPB public record contains 28,617 consumer complaints tagged with the issue "Closing your account", distributed across 284 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Closing your account" is raised is "Credit card". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Closing your account" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Closing your account", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.