CFPB · Heavy issue volume

Closing your account

28.6K CFPB complaints (heavy-volume third) · 284 companies · top product Credit card.

28.6K CFPB complaints

"Closing your account" is in the heavy-volume third with 28.6K CFPB complaints (ranks #35 of 178) across 284 companies. Top product Credit card. Allegations, not findings.

  • Volume rank #35 of 178
  • Capital One Financial 15.8% of filings
  • Data updated June 2026
  • Heavy issue volume
28.6K
Total Complaints
284
Companies
Credit card
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Capital One Financial Corporation 4.5K
2 Synchrony Financial 3.7K
3 Citibank, N.a. 3.6K
4 JPMorgan Chase & Co. 2.8K
5 Bank of America, National Association 2.0K
6 American Express Company 1.6K
7 Discover Bank 1.4K
8 Bread Financial Holdings, Inc. 1.2K
9 Wells Fargo & Company 919
10 U.S. Bancorp 696
11 Barclays Bank Delaware 642
12 Goldman Sachs Bank USA 492
13 Navy Federal Credit Union 363
14 TD Bank Us Holding Company 320
15 CLGF Holdco 1, LLC 302
16 Atlanticus Services Corporation 260
17 United Services Automobile Association 202
18 Chime Financial Inc 193
19 Self Financial Inc. 167
20 Synovus Bank 161
21 First National Bank of Omaha 142
22 Block, Inc. 141
23 BMO Bank National Association 132
24 Experian Information Solutions Inc. 112
25 Transunion Intermediate Holdings, Inc. 104
26 Truist Financial Corporation 104
27 PNC Bank N.A. 103
28 Continental Finance Company, LLC 102
29 HSBC North America Holdings Inc. 94
30 Paypal Holdings, Inc 92
31 Avant Holding Company, Inc. 82
32 Equifax, Inc. 79
33 Pentagon Federal Credit Union 72
34 Resurgent Capital Services L.P. 70
35 Fifth Third Financial Corporation 67
36 First Portfolio Servicing Inc 57
37 Netspend Corporation 55
38 Affirm Holdings, Inc 52
39 Upgrade, Inc. 51
40 Citizens Financial Group, Inc. 50
41 Regions Financial Corporation 47
42 Encore Capital Group Inc. 44
43 Ally Financial Inc. 39
44 Portfolio Recovery Associates, LLC 36
45 TomoCredit Inc. 36
46 Bbva Financial Corporation 36
47 Kikoff Inc. 34
48 Bilt Technologies, Inc. 32
49 Huntington National Bank, the 31
50 Pending Company Match 30

Source: CFPB Consumer Complaint Database

"Closing your account" in the heavy-volume third

"Closing your account" is tagged on 28,617 consumer complaints across 284 companies. Volume lands in the heaviest third of indexed issue categories (#35 of 178). No single company exceeds 15.8% of these filings.

The most common product category where "Closing your account" is raised is "Credit card". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Closing your account" (#35 of 178; 284 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy issue volume