CFPB · Heavy issue volume

Advertising and marketing, including promotional offers

18.3K CFPB complaints (heavy-volume third) · 209 companies · top product Credit card or prepaid card.

18.3K CFPB complaints

"Advertising and marketing, including promotional offers" is in the heavy-volume third with 18.3K CFPB complaints (ranks #41 of 178) across 209 companies. Top product Credit card or prepaid card. Allegations, not findings.

  • Volume rank #41 of 178
  • American Express Company 16.3% of filings
  • Data updated June 2026
  • Heavy issue volume
18.3K
Total Complaints
209
Companies
Credit card or prepaid card
Top Product

Companies with most complaints for this issue

# Company Complaints
1 American Express Company 3.0K
2 Citibank, N.a. 2.4K
3 JPMorgan Chase & Co. 2.3K
4 Capital One Financial Corporation 2.0K
5 Synchrony Financial 1.9K
6 Bread Financial Holdings, Inc. 858
7 Bank of America, National Association 811
8 Barclays Bank Delaware 756
9 U.S. Bancorp 522
10 Wells Fargo & Company 513
11 Discover Bank 426
12 Goldman Sachs Bank USA 247
13 Credit Karma, LLC 192
14 TD Bank Us Holding Company 179
15 Transunion Intermediate Holdings, Inc. 172
16 Equifax, Inc. 168
17 Experian Information Solutions Inc. 164
18 CLGF Holdco 1, LLC 144
19 PNC Bank N.A. 104
20 Navy Federal Credit Union 92
21 United Services Automobile Association 84
22 First National Bank of Omaha 83
23 Atlanticus Services Corporation 76
24 Netspend Corporation 48
25 HSBC North America Holdings Inc. 48
26 Citizens Financial Group, Inc. 42
27 Fifth Third Financial Corporation 39
28 Bilt Technologies, Inc. 39
29 Chime Financial Inc 37
30 Pentagon Federal Credit Union 36
31 Continental Finance Company, LLC 34
32 BMO Bank National Association 32
33 Truist Financial Corporation 29
34 Paypal Holdings, Inc 29
35 Upgrade, Inc. 26
36 Keycorp 23
37 Avant Holding Company, Inc. 22
38 Synovus Bank 21
39 Pending Company Match 20
40 TomoCredit Inc. 20
41 Social Finance, Inc. 20
42 Ally Financial Inc. 19
43 Robinhood Markets Inc. 19
44 Bbva Financial Corporation 19
45 Alliant Credit Union 18
46 Affirm Holdings, Inc 17
47 Regions Financial Corporation 17
48 Block, Inc. 16
49 Self Financial Inc. 14
50 Commerce Bank 14

Source: CFPB Consumer Complaint Database

"Advertising and marketing, including promotional offers" in the heavy-volume third

"Advertising and marketing, including promotional offers" is tagged on 18,349 consumer complaints across 209 companies. Volume lands in the heaviest third of indexed issue categories (#41 of 178). No single company exceeds 16.3% of these filings.

The most common product category where "Advertising and marketing, including promotional offers" is raised is "Credit card or prepaid card". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Advertising and marketing, including promotional offers" (#41 of 178; 209 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy issue volume