Advertising and marketing, including promotional offers

18.3K consumer complaints across 209 companies

This page tracks consumer complaints about "Advertising and marketing, including promotional offers" filed with the CFPB. 18,349 complaints mention this issue across 209 companies. The most affected product category is "Credit card or prepaid card".

18.3K
Total Complaints
209
Companies
Credit card or prepaid card
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 American Express Company 3.0K
2 Citibank, N.a. 2.4K
3 JPMorgan Chase & Co. 2.3K
4 Capital One Financial Corporation 2.0K
5 Synchrony Financial 1.9K
6 Bread Financial Holdings, Inc. 858
7 Bank of America, National Association 811
8 Barclays Bank Delaware 756
9 U.S. Bancorp 522
10 Wells Fargo & Company 513
11 Discover Bank 426
12 Goldman Sachs Bank USA 247
13 Credit Karma, LLC 192
14 TD Bank Us Holding Company 179
15 Transunion Intermediate Holdings, Inc. 172
16 Equifax, Inc. 168
17 Experian Information Solutions Inc. 164
18 CLGF Holdco 1, LLC 144
19 PNC Bank N.A. 104
20 Navy Federal Credit Union 92
21 United Services Automobile Association 84
22 First National Bank of Omaha 83
23 Atlanticus Services Corporation 76
24 Netspend Corporation 48
25 HSBC North America Holdings Inc. 48
26 Citizens Financial Group, Inc. 42
27 Fifth Third Financial Corporation 39
28 Bilt Technologies, Inc. 39
29 Chime Financial Inc 37
30 Pentagon Federal Credit Union 36
31 Continental Finance Company, LLC 34
32 BMO Bank National Association 32
33 Truist Financial Corporation 29
34 Paypal Holdings, Inc 29
35 Upgrade, Inc. 26
36 Keycorp 23
37 Avant Holding Company, Inc. 22
38 Synovus Bank 21
39 Pending Company Match 20
40 TomoCredit Inc. 20
41 Social Finance, Inc. 20
42 Ally Financial Inc. 19
43 Robinhood Markets Inc. 19
44 Bbva Financial Corporation 19
45 Alliant Credit Union 18
46 Affirm Holdings, Inc 17
47 Regions Financial Corporation 17
48 Block, Inc. 16
49 Self Financial Inc. 14
50 Commerce Bank 14

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Advertising and marketing, including promotional offers" Complaints

The CFPB public record contains 18,349 consumer complaints tagged with the issue "Advertising and marketing, including promotional offers", distributed across 209 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Advertising and marketing, including promotional offers" is raised is "Credit card or prepaid card". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Advertising and marketing, including promotional offers" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Advertising and marketing, including promotional offers", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.