CFPB · Broad respondent spread

Problem with customer service

4.7K CFPB complaints · 659 companies (broad spread) · top product Money transfer, virtual currency, or money service.

4.7K CFPB complaints

"Problem with customer service" names 659 companies (broad spread) on 4.7K filings · Bank of America 6.4%. Allegations, not findings.

  • Volume rank #82 of 178
  • Bank of America 6.4% of filings
  • Data updated June 2026
  • Broad respondent spread
4.7K
Total Complaints
659
Companies
Money transfer, virtual currency, or money service
Top Product

Companies filing under "Problem with customer service"

# Company Complaints
1 Bank of America, National Association 302
2 JPMorgan Chase & Co. 298
3 Experian Information Solutions Inc. 292
4 Wells Fargo & Company 221
5 Western Union Company, the 180
6 Transunion Intermediate Holdings, Inc. 172
7 Equifax, Inc. 168
8 Block, Inc. 116
9 Capital One Financial Corporation 102
10 Paypal Holdings, Inc 98
11 Citibank, N.a. 77
12 John C. Heath, Attorney at Law, PLLC 75
13 Moneygram Payment Systems Worldwide Inc 71
14 U.S. Bancorp 69
15 Encore Capital Group Inc. 64
16 TransferWise Ltd 62
17 PNC Bank N.A. 61
18 Chime Financial Inc 58
19 Truist Financial Corporation 58
20 Certegy Holdings, LLC 55
21 Navy Federal Credit Union 52
22 Freedom Financial Network 45
23 Synchrony Financial 41
24 Self Financial Inc. 40
25 Ingo Money, Inc. 39
26 American Express Company 32
27 National Debt Relief LLC 29
28 Kikoff Inc. 29
29 Fifth Third Financial Corporation 29
30 TD Bank Us Holding Company 29
31 Portfolio Recovery Associates, LLC 28
32 Credit Karma, LLC 27
33 United Services Automobile Association 25
34 Fiserv Finxact Core 25
35 Citizens Financial Group, Inc. 24
36 Bread Financial Holdings, Inc. 24
37 Pls Group, Inc 23
38 Coinbase, Inc. 22
39 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 22
40 Resurgent Capital Services L.P. 21
41 TomoCredit Inc. 20
42 Discover Bank 20
43 Fidelity National Information Services, Inc. (FNIS) 20
44 Huntington National Bank, the 19
45 Keycorp 19
46 The J. G. Wentworth Company 18
47 Ally Financial Inc. 18
48 Regions Financial Corporation 18
49 CL Holdings LLC 17
50 Consumer Financial Services Solutions, Inc. 17

Source: CFPB Consumer Complaint Database

"Problem with customer service" across a broad respondent set

"Problem with customer service" appears across 659 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Respondent breadth sits in the upper third of the indexed issue corpus. No single company exceeds 6.4% of these filings.

With 659 companies named, the pattern may reflect how a product category is sold or serviced rather than one firm's operations. Most filings pair with "Money transfer, virtual currency, or money service". Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Problem with customer service" (#82 of 178; 659 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Broad respondent spread