Problem with customer service

4.7K consumer complaints across 659 companies

This page tracks consumer complaints about "Problem with customer service" filed with the CFPB. 4,739 complaints mention this issue across 659 companies. The most affected product category is "Money transfer, virtual currency, or money service".

4.7K
Total Complaints
659
Companies
Money transfer, virtual currency, or money service
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Bank of America, National Association 302
2 JPMorgan Chase & Co. 298
3 Experian Information Solutions Inc. 292
4 Wells Fargo & Company 221
5 Western Union Company, the 180
6 Transunion Intermediate Holdings, Inc. 172
7 Equifax, Inc. 168
8 Block, Inc. 116
9 Capital One Financial Corporation 102
10 Paypal Holdings, Inc 98
11 Citibank, N.a. 77
12 John C. Heath, Attorney at Law, PLLC 75
13 Moneygram Payment Systems Worldwide Inc 71
14 U.S. Bancorp 69
15 Encore Capital Group Inc. 64
16 TransferWise Ltd 62
17 PNC Bank N.A. 61
18 Chime Financial Inc 58
19 Truist Financial Corporation 58
20 Certegy Holdings, LLC 55
21 Navy Federal Credit Union 52
22 Freedom Financial Network 45
23 Synchrony Financial 41
24 Self Financial Inc. 40
25 Ingo Money, Inc. 39
26 American Express Company 32
27 National Debt Relief LLC 29
28 Kikoff Inc. 29
29 Fifth Third Financial Corporation 29
30 TD Bank Us Holding Company 29
31 Portfolio Recovery Associates, LLC 28
32 Credit Karma, LLC 27
33 United Services Automobile Association 25
34 Fiserv Finxact Core 25
35 Citizens Financial Group, Inc. 24
36 Bread Financial Holdings, Inc. 24
37 Pls Group, Inc 23
38 Coinbase, Inc. 22
39 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 22
40 Resurgent Capital Services L.P. 21
41 TomoCredit Inc. 20
42 Discover Bank 20
43 Fidelity National Information Services, Inc. (FNIS) 20
44 Huntington National Bank, the 19
45 Keycorp 19
46 The J. G. Wentworth Company 18
47 Ally Financial Inc. 18
48 Regions Financial Corporation 18
49 CL Holdings LLC 17
50 Consumer Financial Services Solutions, Inc. 17

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Problem with customer service" Complaints

The CFPB public record contains 4,739 consumer complaints tagged with the issue "Problem with customer service", distributed across 659 distinct companies that have been named as the respondent on at least one filing. That breadth, spread across 659 separate respondents, points to a systemic theme across the market rather than one company's operational problem, a structural friction in how a product category is sold, serviced, or collected on.

The most common product category where "Problem with customer service" is raised is "Money transfer, virtual currency, or money service". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Problem with customer service" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Problem with customer service", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.