Taking out the loan or lease

4.4K consumer complaints across 383 companies

This page tracks consumer complaints about "Taking out the loan or lease" filed with the CFPB. 4,368 complaints mention this issue across 383 companies. The most affected product category is "Consumer Loan".

4.4K
Total Complaints
383
Companies
Consumer Loan
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Santander Consumer USA Holdings Inc. 367
2 Wells Fargo & Company 284
3 Ally Financial Inc. 255
4 Capital One Financial Corporation 171
5 JPMorgan Chase & Co. 150
6 Toyota Motor Credit Corporation 121
7 Onemain Financial Holdings, LLC. 113
8 Synchrony Financial 99
9 American Honda Finance Corp 93
10 U.S. Bancorp 85
11 Citibank, N.a. 82
12 Bank of America, National Association 79
13 Hyundai Capital America 70
14 Nissan Motor Acceptance Company LLC 70
15 Navy Federal Credit Union 69
16 General Motors Financial Company, Inc. 67
17 Credit Acceptance Corporation 66
18 Ford Motor Credit Co. 64
19 BMW Financial Services NA, LLC 61
20 BB&T Corporation 58
21 Westlake Services, LLC 57
22 TD Bank Us Holding Company 56
23 United Services Automobile Association 52
24 Fifth Third Financial Corporation 50
25 Delbert Services 47
26 Citizens Financial Group, Inc. 46
27 PNC Bank N.A. 42
28 Cashcall, Inc. 39
29 Paypal Holdings, Inc 37
30 DriveTime 34
31 VW Credit 33
32 Enova International, Inc. 33
33 Avant Credit Corporation 31
34 Risecredit, LLC 30
35 Discover Bank 30
36 Suntrust Banks, Inc. 28
37 Popular Bank 27
38 Social Finance, Inc. 26
39 Pentagon Federal Credit Union 26
40 Byrider Franchising, LLC 26
41 American Credit Acceptance, LLC 25
42 Huntington National Bank, the 25
43 Big Picture Loans, LLC 24
44 Exeter Finance, LLC. 23
45 Mercedes Benz Financial Services 23
46 M&T Bank Corporation 21
47 TMX Finance LLC 20
48 Consumer Portfolio Services, Inc. 20
49 Lending Club Corp 19
50 GreenSky, LLC 18

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Taking out the loan or lease" Complaints

The CFPB public record contains 4,368 consumer complaints tagged with the issue "Taking out the loan or lease", distributed across 383 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Taking out the loan or lease" is raised is "Consumer Loan". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Taking out the loan or lease" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Taking out the loan or lease", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.