Other transaction problem

70.4K consumer complaints across 462 companies

This page tracks consumer complaints about "Other transaction problem" filed with the CFPB. 70,396 complaints mention this issue across 462 companies. The most affected product category is "Money transfer, virtual currency, or money service".

70.4K
Total Complaints
462
Companies
Money transfer, virtual currency, or money service
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Block, Inc. 33.8K
2 Early Warning Services, LLC 16.7K
3 Paypal Holdings, Inc 2.6K
4 Coinbase, Inc. 2.1K
5 JPMorgan Chase & Co. 2.0K
6 Bank of America, National Association 1.3K
7 Wells Fargo & Company 1.2K
8 Western Union Company, the 912
9 Chime Financial Inc 853
10 Moneygram Payment Systems Worldwide Inc 694
11 Citibank, N.a. 632
12 Robinhood Markets Inc. 628
13 PNC Bank N.A. 564
14 TransferWise Ltd 472
15 Capital One Financial Corporation 325
16 Remitly, Inc. 313
17 Winklevoss Exchange LLC 313
18 BAM Management US Holdings Inc. 218
19 Navy Federal Credit Union 186
20 TD Bank Us Holding Company 180
21 U.S. Bancorp 173
22 Truist Financial Corporation 158
23 Ria Envia, LLC 146
24 Foris DAX, Inc. 135
25 United Services Automobile Association 134
26 Payward Ventures Inc. dba Kraken 121
27 Bank of New York Mellon Corporation, the 116
28 Ally Financial Inc. 113
29 WorldRemit Corp. 109
30 HSBC North America Holdings Inc. 107
31 Citizens Financial Group, Inc. 103
32 Discover Bank 97
33 Fifth Third Financial Corporation 95
34 Chime Inc. 90
35 Fiserv Finxact Core 80
36 Sofi Technologies, Inc. 78
37 Xoom Corporation 76
38 Sigue Corp. 74
39 American Express Company 71
40 Blockchain.com, Inc. 67
41 Goldman Sachs Bank USA 63
42 Synchrony Financial 63
43 Pending Company Match 56
44 Huntington National Bank, the 53
45 BMO Bank National Association 47
46 Comerica 43
47 M&T Bank Corporation 42
48 Regions Financial Corporation 41
49 TapTap Send Inc. 40
50 Google Compare Credit Cards Inc. 37

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Other transaction problem" Complaints

The CFPB public record contains 70,396 consumer complaints tagged with the issue "Other transaction problem", distributed across 462 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Other transaction problem" is raised is "Money transfer, virtual currency, or money service". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Other transaction problem" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Other transaction problem", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.