Identity theft / Fraud / Embezzlement

8.5K consumer complaints across 160 companies

This page tracks consumer complaints about "Identity theft / Fraud / Embezzlement" filed with the CFPB. 8,480 complaints mention this issue across 160 companies. The most affected product category is "Credit card".

8.5K
Total Complaints
160
Companies
Credit card
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Capital One Financial Corporation 1.5K
2 Citibank, N.a. 1.4K
3 JPMorgan Chase & Co. 978
4 Bank of America, National Association 816
5 Synchrony Financial 772
6 American Express Company 470
7 Discover Bank 433
8 Barclays Bank Delaware 412
9 Wells Fargo & Company 390
10 U.S. Bancorp 247
11 TD Bank Us Holding Company 138
12 United Services Automobile Association 118
13 HSBC North America Holdings Inc. 83
14 Paypal Holdings, Inc 66
15 Comerica 51
16 First National Bank of Omaha 46
17 PNC Bank N.A. 46
18 Navy Federal Credit Union 45
19 Fifth Third Financial Corporation 44
20 Suntrust Banks, Inc. 35
21 Bread Financial Holdings, Inc. 26
22 Encore Capital Group Inc. 24
23 BB&T Corporation 20
24 Citizens Financial Group, Inc. 17
25 Bbva Financial Corporation 15
26 Continental Finance Company, LLC 15
27 Synovus Bank 14
28 Regions Financial Corporation 14
29 State Farm Bank, Fsb 13
30 Santander Bank, National Association 12
31 Colony Brands, Inc. 12
32 Pentagon Federal Credit Union 11
33 First Niagara Financial Group, Inc. 11
34 Resurgent Capital Services L.P. 10
35 M&T Bank Corporation 9
36 Keycorp 9
37 Equifax, Inc. 9
38 BMO Bank National Association 8
39 Netspend Corporation 8
40 Bank of the West 7
41 Sterling Jewelers, Inc. 7
42 Banco Popular De Puerto Rico 7
43 IMC Capital, LLC 6
44 Atlanticus Services Corporation 6
45 Experian Information Solutions Inc. 6
46 Pending Company Match 5
47 Umb Financial Corporation 5
48 Portfolio Recovery Associates, LLC 5
49 Transunion Intermediate Holdings, Inc. 5
50 Army and Air Force Exchange Service 5

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Identity theft / Fraud / Embezzlement" Complaints

The CFPB public record contains 8,480 consumer complaints tagged with the issue "Identity theft / Fraud / Embezzlement", distributed across 160 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Identity theft / Fraud / Embezzlement" is raised is "Credit card". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Identity theft / Fraud / Embezzlement" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Identity theft / Fraud / Embezzlement", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.