CFPB · Mid-pack issue profile

Identity theft / Fraud / Embezzlement

8.5K CFPB complaints · 160 companies · top product Credit card.

8.5K CFPB complaints

"Identity theft / Fraud / Embezzlement" has 8.5K consumer complaints in the CFPB public database across 160 companies (ranks #67 of 178 by volume among indexed issue categories). Most common product: Credit card. Allegations, not regulatory findings.

  • Volume rank #67 of 178
  • Capital One Financial 17.3% of filings
  • Data updated June 2026
  • Mid-pack issue profile
8.5K
Total Complaints
160
Companies
Credit card
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Capital One Financial Corporation 1.5K
2 Citibank, N.a. 1.4K
3 JPMorgan Chase & Co. 978
4 Bank of America, National Association 816
5 Synchrony Financial 772
6 American Express Company 470
7 Discover Bank 433
8 Barclays Bank Delaware 412
9 Wells Fargo & Company 390
10 U.S. Bancorp 247
11 TD Bank Us Holding Company 138
12 United Services Automobile Association 118
13 HSBC North America Holdings Inc. 83
14 Paypal Holdings, Inc 66
15 Comerica 51
16 First National Bank of Omaha 46
17 PNC Bank N.A. 46
18 Navy Federal Credit Union 45
19 Fifth Third Financial Corporation 44
20 Suntrust Banks, Inc. 35
21 Bread Financial Holdings, Inc. 26
22 Encore Capital Group Inc. 24
23 BB&T Corporation 20
24 Citizens Financial Group, Inc. 17
25 Bbva Financial Corporation 15
26 Continental Finance Company, LLC 15
27 Synovus Bank 14
28 Regions Financial Corporation 14
29 State Farm Bank, Fsb 13
30 Santander Bank, National Association 12
31 Colony Brands, Inc. 12
32 Pentagon Federal Credit Union 11
33 First Niagara Financial Group, Inc. 11
34 Resurgent Capital Services L.P. 10
35 M&T Bank Corporation 9
36 Keycorp 9
37 Equifax, Inc. 9
38 BMO Bank National Association 8
39 Netspend Corporation 8
40 Bank of the West 7
41 Sterling Jewelers, Inc. 7
42 Banco Popular De Puerto Rico 7
43 IMC Capital, LLC 6
44 Atlanticus Services Corporation 6
45 Experian Information Solutions Inc. 6
46 Pending Company Match 5
47 Umb Financial Corporation 5
48 Portfolio Recovery Associates, LLC 5
49 Transunion Intermediate Holdings, Inc. 5
50 Army and Air Force Exchange Service 5

Source: CFPB Consumer Complaint Database

What the CFPB record shows for "Identity theft / Fraud / Embezzlement"

"Identity theft / Fraud / Embezzlement" is tagged on 8,480 consumer complaints across 160 companies. No single company exceeds 17.3% of these filings.

The most common product category where "Identity theft / Fraud / Embezzlement" is raised is "Credit card". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Identity theft / Fraud / Embezzlement" (#67 of 178; 160 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack issue profile