CFPB · Heavy issue volume

Trouble using the card

13.6K CFPB complaints (heavy-volume third) · 168 companies · top product Prepaid card.

13.6K CFPB complaints

"Trouble using the card" is in the heavy-volume third with 13.6K CFPB complaints (ranks #51 of 178) across 168 companies. Top product Prepaid card. Allegations, not findings.

  • American Express Company 32.3% of filings
  • Data updated June 2026
  • Heavy issue volume
13.6K
Total Complaints
168
Companies
Prepaid card
Top Product

Companies with most complaints for this issue

# Company Complaints
1 American Express Company 4.4K
2 Incomm Holdings Inc. 1.8K
3 U.S. Bancorp 1.5K
4 Comerica 1.4K
5 Bank of America, National Association 837
6 Netspend Corporation 721
7 Blackhawk Network Holdings Inc. 470
8 Conduent Incorporated 464
9 Block, Inc. 255
10 Fiserv Finxact Core 223
11 Paypal Holdings, Inc 145
12 Google Compare Credit Cards Inc. 109
13 Newport Intermediate Inc. 107
14 Citibank, N.a. 92
15 Chime Financial Inc 83
16 ADP Inc. 73
17 Keycorp 61
18 Equifax, Inc. 58
19 Fifth Third Financial Corporation 55
20 JPMorgan Chase & Co. 51
21 Pending Company Match 37
22 Wells Fargo & Company 35
23 Capital One Financial Corporation 31
24 First Data Corporation 31
25 PNC Bank N.A. 30
26 Regions Financial Corporation 30
27 Payfare International Inc. 27
28 Credit Karma, LLC 24
29 TD Bank Us Holding Company 22
30 New York Community Bancorp Inc 20
31 CARD Corporation 19
32 Skrill USA, Inc. 18
33 Optum Bank, Inc. 18
34 Synchrony Financial 15
35 Automatic Data Processing, Inc. 14
36 Coinbase, Inc. 12
37 Goldman Sachs Bank USA 11
38 FinCo Services Inc DBA Current 11
39 Discover Bank 11
40 Payactiv, Inc. 9
41 Empowerment Ventures, LLC 9
42 Syncapay, Inc 9
43 Albert Corporation 8
44 Santander Holdings USA, Inc. 7
45 Truist Financial Corporation 7
46 Citizens Financial Group, Inc. 7
47 Pentagon Federal Credit Union 7
48 Revolut Technologies Inc. 6
49 Foris DAX, Inc. 6
50 Branch Messenger, Inc. 6

Source: CFPB Consumer Complaint Database

"Trouble using the card" in the heavy-volume third

"Trouble using the card" is tagged on 13,593 consumer complaints across 168 companies. Volume lands in the heaviest third of indexed issue categories (#51 of 178). No single company exceeds 32.3% of these filings.

The most common product category where "Trouble using the card" is raised is "Prepaid card". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Trouble using the card" (#51 of 178; 168 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy issue volume