Trouble using the card

13.6K consumer complaints across 168 companies

This page tracks consumer complaints about "Trouble using the card" filed with the CFPB. 13,593 complaints mention this issue across 168 companies. The most affected product category is "Prepaid card".

13.6K
Total Complaints
168
Companies
Prepaid card
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 American Express Company 4.4K
2 Incomm Holdings Inc. 1.8K
3 U.S. Bancorp 1.5K
4 Comerica 1.4K
5 Bank of America, National Association 837
6 Netspend Corporation 721
7 Blackhawk Network Holdings Inc. 470
8 Conduent Incorporated 464
9 Block, Inc. 255
10 Fiserv Finxact Core 223
11 Paypal Holdings, Inc 145
12 Google Compare Credit Cards Inc. 109
13 Newport Intermediate Inc. 107
14 Citibank, N.a. 92
15 Chime Financial Inc 83
16 ADP Inc. 73
17 Keycorp 61
18 Equifax, Inc. 58
19 Fifth Third Financial Corporation 55
20 JPMorgan Chase & Co. 51
21 Pending Company Match 37
22 Wells Fargo & Company 35
23 Capital One Financial Corporation 31
24 First Data Corporation 31
25 PNC Bank N.A. 30
26 Regions Financial Corporation 30
27 Payfare International Inc. 27
28 Credit Karma, LLC 24
29 TD Bank Us Holding Company 22
30 New York Community Bancorp Inc 20
31 CARD Corporation 19
32 Skrill USA, Inc. 18
33 Optum Bank, Inc. 18
34 Synchrony Financial 15
35 Automatic Data Processing, Inc. 14
36 Coinbase, Inc. 12
37 Goldman Sachs Bank USA 11
38 FinCo Services Inc DBA Current 11
39 Discover Bank 11
40 Payactiv, Inc. 9
41 Empowerment Ventures, LLC 9
42 Syncapay, Inc 9
43 Albert Corporation 8
44 Santander Holdings USA, Inc. 7
45 Truist Financial Corporation 7
46 Citizens Financial Group, Inc. 7
47 Pentagon Federal Credit Union 7
48 Revolut Technologies Inc. 6
49 Foris DAX, Inc. 6
50 Branch Messenger, Inc. 6

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Trouble using the card" Complaints

The CFPB public record contains 13,593 consumer complaints tagged with the issue "Trouble using the card", distributed across 168 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Trouble using the card" is raised is "Prepaid card". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Trouble using the card" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Trouble using the card", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.