Using a debit or ATM card

6.1K consumer complaints across 124 companies

This page tracks consumer complaints about "Using a debit or ATM card" filed with the CFPB. 6,144 complaints mention this issue across 124 companies. The most affected product category is "Bank account or service".

6.1K
Total Complaints
124
Companies
Bank account or service
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Bank of America, National Association 1.1K
2 JPMorgan Chase & Co. 872
3 Wells Fargo & Company 792
4 TD Bank Us Holding Company 295
5 Citibank, N.a. 247
6 U.S. Bancorp 244
7 PNC Bank N.A. 231
8 Suntrust Banks, Inc. 180
9 Comerica 175
10 Capital One Financial Corporation 147
11 Regions Financial Corporation 145
12 Santander Bank, National Association 120
13 United Services Automobile Association 105
14 Citizens Financial Group, Inc. 95
15 BB&T Corporation 91
16 M&T Bank Corporation 81
17 Fifth Third Financial Corporation 71
18 Bbva Financial Corporation 70
19 Tcf National Bank 69
20 American Express Company 65
21 Huntington National Bank, the 63
22 Keycorp 60
23 Navy Federal Credit Union 55
24 Netspend Corporation 53
25 HSBC North America Holdings Inc. 52
26 Paypal Holdings, Inc 46
27 Ally Financial Inc. 37
28 Empowerment Ventures, LLC 31
29 U.S. Bank National Association - San Francisco Main Branch 31
30 BMO Bank National Association 31
31 Synchrony Financial 28
32 Bank of the West 28
33 First Niagara Financial Group, Inc. 22
34 Banco Popular De Puerto Rico 18
35 Huntington National Bank, the - Firstmerit Bank, N.a. Branch 16
36 Scottrade Bank 16
37 Bank of New York Mellon Corporation, the 14
38 Webster Bank, National Association 13
39 People'S United Bank, National Association 13
40 First Data Corporation 13
41 Discover Bank 11
42 Popular Bank 11
43 Commerce Bank 10
44 Zions Bancorporation 10
45 Charles Schwab Corporation, the 10
46 First Citizens Bancshares, Inc. 9
47 E*Trade Bank 8
48 Associated Banc-Corp 8
49 Fidelity National Information Services, Inc. (FNIS) 8
50 Synovus Bank 8

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Using a debit or ATM card" Complaints

The CFPB public record contains 6,144 consumer complaints tagged with the issue "Using a debit or ATM card", distributed across 124 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Using a debit or ATM card" is raised is "Bank account or service". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Using a debit or ATM card" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Using a debit or ATM card", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.