CFPB · Mid-pack issue profile

Using a debit or ATM card

6.1K CFPB complaints · 124 companies · top product Bank account or service.

6.1K CFPB complaints

"Using a debit or ATM card" has 6.1K consumer complaints in the CFPB public database across 124 companies (ranks #75 of 178 by volume among indexed issue categories). Most common product: Bank account or service. Allegations, not regulatory findings.

  • Volume rank #75 of 178
  • Bank of America 18% of filings
  • Data updated June 2026
  • Mid-pack issue profile
6.1K
Total Complaints
124
Companies
Bank account or service
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Bank of America, National Association 1.1K
2 JPMorgan Chase & Co. 872
3 Wells Fargo & Company 792
4 TD Bank Us Holding Company 295
5 Citibank, N.a. 247
6 U.S. Bancorp 244
7 PNC Bank N.A. 231
8 Suntrust Banks, Inc. 180
9 Comerica 175
10 Capital One Financial Corporation 147
11 Regions Financial Corporation 145
12 Santander Bank, National Association 120
13 United Services Automobile Association 105
14 Citizens Financial Group, Inc. 95
15 BB&T Corporation 91
16 M&T Bank Corporation 81
17 Fifth Third Financial Corporation 71
18 Bbva Financial Corporation 70
19 Tcf National Bank 69
20 American Express Company 65
21 Huntington National Bank, the 63
22 Keycorp 60
23 Navy Federal Credit Union 55
24 Netspend Corporation 53
25 HSBC North America Holdings Inc. 52
26 Paypal Holdings, Inc 46
27 Ally Financial Inc. 37
28 Empowerment Ventures, LLC 31
29 U.S. Bank National Association - San Francisco Main Branch 31
30 BMO Bank National Association 31
31 Synchrony Financial 28
32 Bank of the West 28
33 First Niagara Financial Group, Inc. 22
34 Banco Popular De Puerto Rico 18
35 Huntington National Bank, the - Firstmerit Bank, N.a. Branch 16
36 Scottrade Bank 16
37 Bank of New York Mellon Corporation, the 14
38 Webster Bank, National Association 13
39 People'S United Bank, National Association 13
40 First Data Corporation 13
41 Discover Bank 11
42 Popular Bank 11
43 Commerce Bank 10
44 Zions Bancorporation 10
45 Charles Schwab Corporation, the 10
46 First Citizens Bancshares, Inc. 9
47 E*Trade Bank 8
48 Associated Banc-Corp 8
49 Fidelity National Information Services, Inc. (FNIS) 8
50 Synovus Bank 8

Source: CFPB Consumer Complaint Database

What the CFPB record shows for "Using a debit or ATM card"

"Using a debit or ATM card" is tagged on 6,144 consumer complaints across 124 companies. No single company exceeds 18% of these filings.

The most common product category where "Using a debit or ATM card" is raised is "Bank account or service". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Using a debit or ATM card" (#75 of 178; 124 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack issue profile