Loan payment wasn't credited to your account

809 consumer complaints across 237 companies

This page tracks consumer complaints about "Loan payment wasn't credited to your account" filed with the CFPB. 809 complaints mention this issue across 237 companies. The most affected product category is "Payday loan, title loan, or personal loan".

809
Total Complaints
237
Companies
Payday loan, title loan, or personal loan
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 CCF Intermediate Holdings LLC 55
2 OneMain Finance Corporation 38
3 TMX Finance LLC 31
4 CURO Intermediate Holdings 26
5 Enova International, Inc. 24
6 Advance America, Cash Advance Centers, Inc. 21
7 Cng Financial Corporation 18
8 MoneyLion Inc. 17
9 Westlake Services, LLC 15
10 Wells Fargo & Company 15
11 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 15
12 Community Choice Financial, Inc. 12
13 Lendmark Financial Services 10
14 Affirm Holdings, Inc 10
15 SoLo Funds Inc. 10
16 Wheels Financial Group, LLC. 9
17 Activehours 9
18 Onemain Financial Holdings, LLC. 9
19 Select Management Resources, LLC 8
20 GVA Holdings, LLC 8
21 Oportun Financial Corporation 8
22 National Credit Adjusters, LLC 8
23 Amscot Corporation 8
24 BlueChip Financial 7
25 Truist Financial Corporation 7
26 PNC Bank N.A. 7
27 Rosebud Economic Development Corporation 7
28 Ad Astra Recovery Services Inc 7
29 Dave Operating, LLC 6
30 Qc Holdings Inc 6
31 Bank of America, National Association 6
32 Transunion Intermediate Holdings, Inc. 6
33 Check Into Cash Inc. 6
34 Klover Holdings, Inc. 5
35 Fifth Third Financial Corporation 5
36 Block, Inc. 5
37 Experian Information Solutions Inc. 5
38 Mobiloans, LLC 5
39 Skopos Financial, LLC 5
40 World Acceptance Corporation 5
41 Chime Financial Inc 5
42 Credit Acceptance Corporation 5
43 Opportunity Financial, LLC 5
44 Big Picture Loans, LLC 5
45 Risecredit, LLC 5
46 Albert Corporation 4
47 Wlcc 4
48 Toyota Motor Credit Corporation 4
49 AmeriCash Holding LLC 4
50 AAA Auto Title Loans, LLC 4

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Loan payment wasn't credited to your account" Complaints

The CFPB public record contains 809 consumer complaints tagged with the issue "Loan payment wasn't credited to your account", distributed across 237 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Loan payment wasn't credited to your account" is raised is "Payday loan, title loan, or personal loan". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Loan payment wasn't credited to your account" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Loan payment wasn't credited to your account", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.