CFPB · Mid-pack issue profile

Making/receiving payments, sending money

7.4K CFPB complaints · 210 companies · top product Bank account or service.

7.4K CFPB complaints

"Making/receiving payments, sending money" has 7.4K consumer complaints in the CFPB public database across 210 companies (ranks #69 of 178 by volume among indexed issue categories). Most common product: Bank account or service. Allegations, not regulatory findings.

  • Volume rank #69 of 178
  • Bank of America 16.8% of filings
  • Data updated June 2026
  • Mid-pack issue profile
7.4K
Total Complaints
210
Companies
Bank account or service
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Bank of America, National Association 1.2K
2 Wells Fargo & Company 1.1K
3 JPMorgan Chase & Co. 920
4 Citibank, N.a. 344
5 U.S. Bancorp 266
6 Capital One Financial Corporation 264
7 Paypal Holdings, Inc 242
8 PNC Bank N.A. 232
9 TD Bank Us Holding Company 197
10 Suntrust Banks, Inc. 176
11 Synchrony Financial 154
12 United Services Automobile Association 132
13 Citizens Financial Group, Inc. 129
14 Fifth Third Financial Corporation 110
15 Regions Financial Corporation 102
16 HSBC North America Holdings Inc. 94
17 Navy Federal Credit Union 90
18 BB&T Corporation 85
19 Ally Financial Inc. 82
20 M&T Bank Corporation 80
21 Santander Bank, National Association 78
22 Keycorp 71
23 American Express Company 61
24 First Data Corporation 60
25 Huntington National Bank, the 56
26 Bbva Financial Corporation 54
27 Tcf National Bank 50
28 Comerica 47
29 Discover Bank 41
30 Fidelity National Information Services, Inc. (FNIS) 32
31 U.S. Bank National Association - San Francisco Main Branch 30
32 BMO Bank National Association 29
33 Bank of the West 28
34 Ocwen Financial Corporation 26
35 People'S United Bank, National Association 20
36 Bank of New York Mellon Corporation, the 18
37 Western Union Company, the 18
38 First National Bank of Omaha 16
39 Barclays Bank Delaware 16
40 Banco Popular De Puerto Rico 16
41 Pentagon Federal Credit Union 15
42 Popular Bank 14
43 Securus J Holdings, LLC 14
44 Flagstar Bank, National Association 14
45 First Niagara Financial Group, Inc. 13
46 First Citizens Bancshares, Inc. 12
47 Santander Consumer USA Holdings Inc. 12
48 Pending Company Match 12
49 Associated Banc-Corp 11
50 Onemain Financial Holdings, LLC. 11

Source: CFPB Consumer Complaint Database

What the CFPB record shows for "Making/receiving payments, sending money"

"Making/receiving payments, sending money" is tagged on 7,401 consumer complaints across 210 companies. No single company exceeds 16.8% of these filings.

The most common product category where "Making/receiving payments, sending money" is raised is "Bank account or service". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Making/receiving payments, sending money" (#69 of 178; 210 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack issue profile