Making/receiving payments, sending money

7.4K consumer complaints across 210 companies

This page tracks consumer complaints about "Making/receiving payments, sending money" filed with the CFPB. 7,401 complaints mention this issue across 210 companies. The most affected product category is "Bank account or service".

7.4K
Total Complaints
210
Companies
Bank account or service
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Bank of America, National Association 1.2K
2 Wells Fargo & Company 1.1K
3 JPMorgan Chase & Co. 920
4 Citibank, N.a. 344
5 U.S. Bancorp 266
6 Capital One Financial Corporation 264
7 Paypal Holdings, Inc 242
8 PNC Bank N.A. 232
9 TD Bank Us Holding Company 197
10 Suntrust Banks, Inc. 176
11 Synchrony Financial 154
12 United Services Automobile Association 132
13 Citizens Financial Group, Inc. 129
14 Fifth Third Financial Corporation 110
15 Regions Financial Corporation 102
16 HSBC North America Holdings Inc. 94
17 Navy Federal Credit Union 90
18 BB&T Corporation 85
19 Ally Financial Inc. 82
20 M&T Bank Corporation 80
21 Santander Bank, National Association 78
22 Keycorp 71
23 American Express Company 61
24 First Data Corporation 60
25 Huntington National Bank, the 56
26 Bbva Financial Corporation 54
27 Tcf National Bank 50
28 Comerica 47
29 Discover Bank 41
30 Fidelity National Information Services, Inc. (FNIS) 32
31 U.S. Bank National Association - San Francisco Main Branch 30
32 BMO Bank National Association 29
33 Bank of the West 28
34 Ocwen Financial Corporation 26
35 People'S United Bank, National Association 20
36 Bank of New York Mellon Corporation, the 18
37 Western Union Company, the 18
38 First National Bank of Omaha 16
39 Barclays Bank Delaware 16
40 Banco Popular De Puerto Rico 16
41 Pentagon Federal Credit Union 15
42 Popular Bank 14
43 Securus J Holdings, LLC 14
44 Flagstar Bank, National Association 14
45 First Niagara Financial Group, Inc. 13
46 First Citizens Bancshares, Inc. 12
47 Santander Consumer USA Holdings Inc. 12
48 Pending Company Match 12
49 Associated Banc-Corp 11
50 Onemain Financial Holdings, LLC. 11

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Making/receiving payments, sending money" Complaints

The CFPB public record contains 7,401 consumer complaints tagged with the issue "Making/receiving payments, sending money", distributed across 210 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Making/receiving payments, sending money" is raised is "Bank account or service". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Making/receiving payments, sending money" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Making/receiving payments, sending money", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.