Received a loan I didn't apply for

566 consumer complaints across 132 companies

This page tracks consumer complaints about "Received a loan I didn't apply for" filed with the CFPB. 566 complaints mention this issue across 132 companies. The most affected product category is "Payday loan".

566
Total Complaints
132
Companies
Payday loan
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 CURO Intermediate Holdings 48
2 ENOVA INTERNATIONAL, INC. 48
3 COMMUNITY CHOICE FINANCIAL, INC. 40
4 CNG FINANCIAL CORPORATION 39
5 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 26
6 Big Picture Loans, LLC 24
7 Ad Astra Recovery Services Inc 23
8 Risecredit, LLC 15
9 LDF Holdings, LLC 13
10 MNE Services, Inc 13
11 Paypal Holdings, Inc 13
12 Advance America, Cash Advance Centers, Inc. 12
13 Midwest Recovery Systems 12
14 WELLS FARGO & COMPANY 9
15 CHECK INTO CASH INC. 9
16 GVA Holdings, LLC 8
17 Enhanced Acquisitions, LLC 7
18 Mobiloans, LLC 7
19 BlueChip Financial 7
20 BANK OF AMERICA, NATIONAL ASSOCIATION 6
21 CASH AMERICA INTERNATIONAL, INC. 6
22 ONEMAIN FINANCIAL HOLDINGS, LLC. 5
23 Delbert Services 5
24 CASHCALL, INC. 5
25 Concord Resolution Inc (Closed) 5
26 SYNCHRONY FINANCIAL 4
27 Green Square Company LLC. 4
28 Regional Management Corporation 4
29 Clarity Services 4
30 WHEELS FINANCIAL GROUP, LLC. 4
31 ZARVAD III S.A. 3
32 EZCORP, INC. 3
33 MARINER FINANCE, LLC 3
34 Green Trust Cash, LLC 3
35 High Point Asset Inc 3
36 DFC Global Corp. 3
37 World Acceptance Corporation 3
38 U.S. BANCORP 3
39 SECURITY FINANCE CORP 3
40 Integrated Recovery Services 3
41 Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) 3
42 ROC Asset Solutions, LLC 2
43 QC HOLDINGS INC 2
44 NORTHWAY BROKER LTD. 2
45 Westlake Services, LLC 2
46 Critical Resolution Mediation LLC 2
47 Allied Collection Services, Inc. (Nevada) 2
48 Avant Credit Corporation 2
49 JPMORGAN CHASE & CO. 2
50 Worth Finance Corporation 2

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Received a loan I didn't apply for" Complaints

The CFPB public record contains 566 consumer complaints tagged with the issue "Received a loan I didn't apply for", distributed across 132 distinct companies that have been named as the respondent on at least one filing. That spread tells you whether the pattern is concentrated in a handful of firms or is a systemic theme across the market — an issue touching many companies often signals a structural friction in how a product category is sold, serviced, or collected on, rather than a single company's operational problem.

The most common product category where "Received a loan I didn't apply for" is raised is "Payday loan". Product-to-issue pairings matter because the CFPB routes complaints to the appropriate federal or state regulator based on the financial product involved, and patterns inside a product category often mirror the specific consumer-protection rules that apply (TILA, RESPA, FCRA, FDCPA, EFTA, or state UDAP statutes, depending on the product). A high number of companies appearing against the same issue inside one product category is therefore a stronger signal than volume alone: it suggests the issue is a category-level risk worth studying.

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Received a loan I didn't apply for" reflects consumer perception — not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Received a loan I didn't apply for", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional — this page is informational only.

About this issue: "Received a loan I didn't apply for" is a consumer-reported issue category defined by the CFPB. Complaints are categorized based on the consumer's description of their problem. The presence of complaints does not imply wrongdoing by any company.

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