CFPB · Broad respondent spread

Problem with a company's investigation into an existing issue

10.0K CFPB complaints · 493 companies (broad spread) · top product Credit reporting or other personal consumer reports.

10.0K CFPB complaints

"Problem with a company's investigation into an existing issue" names 493 companies (broad spread) on 10.0K filings · Experian Information So… 17.4%. Allegations, not findings.

  • Volume rank #61 of 178
  • Experian Information So… 17.4% of filings
  • Data updated June 2026
  • Broad respondent spread
10.0K
Total Complaints
493
Companies
Credit reporting or other personal consumer reports
Top Product

Companies filing under "Problem with a company's investigation into an existing issue"

# Company Complaints
1 Experian Information Solutions Inc. 1.7K
2 Transunion Intermediate Holdings, Inc. 1.6K
3 Equifax, Inc. 1.6K
4 LexisNexis 810
5 Fidelity National Information Services, Inc. (FNIS) 458
6 Early Warning Services, LLC 431
7 Checkr, Inc 383
8 First Advantage Corporation 205
9 Bank of America, National Association 149
10 Capital One Financial Corporation 107
11 Wells Fargo & Company 99
12 HireRight Solutions, Inc. 99
13 JPMorgan Chase & Co. 84
14 National Credit Systems,Inc. 66
15 Sterling Infosystems Inc. 65
16 Citibank, N.a. 61
17 Synchrony Financial 56
18 Pending Company Match 54
19 Paypal Holdings, Inc 48
20 Block, Inc. 47
21 Accurate Background 47
22 United Services Automobile Association 44
23 Contemporary Information Corp 41
24 American Express Company 40
25 CBC Companies, Inc. 34
26 Affirm Holdings, Inc 33
27 Certegy Holdings, LLC 32
28 U.S. Bancorp 31
29 Credit Karma, LLC 31
30 Resurgent Capital Services L.P. 30
31 Corelogic Inc 30
32 One Source Technology 29
33 Bread Financial Holdings, Inc. 28
34 Discover Bank 26
35 Navy Federal Credit Union 25
36 Barclays Bank Delaware 24
37 Park Hill Holdings 24
38 Meta Payments Inc. 23
39 John C. Heath, Attorney at Law, PLLC 22
40 CARCO Group, Inc. 21
41 Portfolio Recovery Associates, LLC 20
42 Transworld Systems Inc 20
43 Verisk Analytics Inc 20
44 TD Bank Us Holding Company 20
45 HW Holding, Inc 20
46 ID Analytics, Inc. 20
47 Entrata Inc. 19
48 Fiserv Finxact Core 19
49 Google Compare Credit Cards Inc. 19
50 Truist Financial Corporation 18

Source: CFPB Consumer Complaint Database

"Problem with a company's investigation into an existing issue" across a broad respondent set

"Problem with a company's investigation into an existing issue" appears across 493 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Respondent breadth sits in the upper third of the indexed issue corpus. No single company exceeds 17.4% of these filings.

With 493 companies named, the pattern may reflect how a product category is sold or serviced rather than one firm's operations. Most filings pair with "Credit reporting or other personal consumer reports". Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Problem with a company's investigation into an existing issue" (#61 of 178; 493 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Broad respondent spread