Problem with a company's investigation into an existing issue

10.0K consumer complaints across 493 companies

This page tracks consumer complaints about "Problem with a company's investigation into an existing issue" filed with the CFPB. 10,006 complaints mention this issue across 493 companies. The most affected product category is "Credit reporting or other personal consumer reports".

10.0K
Total Complaints
493
Companies
Credit reporting or other personal consumer reports
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Experian Information Solutions Inc. 1.7K
2 Transunion Intermediate Holdings, Inc. 1.6K
3 Equifax, Inc. 1.6K
4 LexisNexis 810
5 Fidelity National Information Services, Inc. (FNIS) 458
6 Early Warning Services, LLC 431
7 Checkr, Inc 383
8 First Advantage Corporation 205
9 Bank of America, National Association 149
10 Capital One Financial Corporation 107
11 Wells Fargo & Company 99
12 HireRight Solutions, Inc. 99
13 JPMorgan Chase & Co. 84
14 National Credit Systems,Inc. 66
15 Sterling Infosystems Inc. 65
16 Citibank, N.a. 61
17 Synchrony Financial 56
18 Pending Company Match 54
19 Paypal Holdings, Inc 48
20 Block, Inc. 47
21 Accurate Background 47
22 United Services Automobile Association 44
23 Contemporary Information Corp 41
24 American Express Company 40
25 CBC Companies, Inc. 34
26 Affirm Holdings, Inc 33
27 Certegy Holdings, LLC 32
28 U.S. Bancorp 31
29 Credit Karma, LLC 31
30 Resurgent Capital Services L.P. 30
31 Corelogic Inc 30
32 One Source Technology 29
33 Bread Financial Holdings, Inc. 28
34 Discover Bank 26
35 Navy Federal Credit Union 25
36 Barclays Bank Delaware 24
37 Park Hill Holdings 24
38 Meta Payments Inc. 23
39 John C. Heath, Attorney at Law, PLLC 22
40 CARCO Group, Inc. 21
41 Portfolio Recovery Associates, LLC 20
42 Transworld Systems Inc 20
43 Verisk Analytics Inc 20
44 TD Bank Us Holding Company 20
45 HW Holding, Inc 20
46 ID Analytics, Inc. 20
47 Entrata Inc. 19
48 Fiserv Finxact Core 19
49 Google Compare Credit Cards Inc. 19
50 Truist Financial Corporation 18

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Problem with a company's investigation into an existing issue" Complaints

The CFPB public record contains 10,006 consumer complaints tagged with the issue "Problem with a company's investigation into an existing issue", distributed across 493 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Problem with a company's investigation into an existing issue" is raised is "Credit reporting or other personal consumer reports". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Problem with a company's investigation into an existing issue" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Problem with a company's investigation into an existing issue", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.