CFPB · Mid-pack issue profile

Trouble accessing funds in your mobile or digital wallet

6.8K CFPB complaints · 131 companies · top product Money transfer, virtual currency, or money service.

6.8K CFPB complaints

"Trouble accessing funds in your mobile or digital wallet" has 6.8K consumer complaints in the CFPB public database across 131 companies (ranks #72 of 178 by volume among indexed issue categories). Most common product: Money transfer, virtual currency, or money service. Allegations, not regulatory findings.

  • Volume rank #72 of 178
  • Paypal Holdings, Inc 47.2% of filings
  • Data updated June 2026
  • Mid-pack issue profile
6.8K
Total Complaints
131
Companies
Money transfer, virtual currency, or money service
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Paypal Holdings, Inc 3.2K
2 Block, Inc. 2.0K
3 Robinhood Markets Inc. 294
4 Skrill USA, Inc. 116
5 Chime Financial Inc 107
6 Coinbase, Inc. 93
7 Early Warning Services, LLC 81
8 JPMorgan Chase & Co. 57
9 Google Compare Credit Cards Inc. 54
10 Meta Payments Inc. 46
11 Pending Company Match 40
12 Wells Fargo & Company 32
13 TransferWise Ltd 31
14 Capital One Financial Corporation 30
15 Winklevoss Exchange LLC 30
16 Klarna AB 26
17 Foris DAX, Inc. 24
18 Blockchain.com, Inc. 22
19 Credit Karma, LLC 22
20 Mercari, Inc. 21
21 Goldman Sachs Bank USA 19
22 Bank of America, National Association 19
23 Fiserv Finxact Core 18
24 PNC Bank N.A. 15
25 Netspend Corporation 12
26 Airtm Inc. 12
27 MoneyLion Inc. 12
28 Revolut Technologies Inc. 12
29 Payward Ventures Inc. dba Kraken 11
30 Sofi Technologies, Inc. 10
31 Truist Financial Corporation 10
32 Albert Corporation 10
33 DailyPay, Inc 10
34 FinCo Services Inc DBA Current 10
35 Veem Inc. 9
36 TD Bank Us Holding Company 8
37 SoLo Funds Inc. 8
38 Synchrony Financial 7
39 Payfare International Inc. 7
40 Mercury Technologies, Inc. 7
41 Apple Financing LLC 6
42 McKenzie Management LLC 6
43 Branch Messenger, Inc. 6
44 Ally Financial Inc. 6
45 Abra 6
46 Moneygram Payment Systems Worldwide Inc 6
47 U.S. Bancorp 6
48 Huntington National Bank, the 5
49 American Express Company 5
50 Dave Operating, LLC 5

Source: CFPB Consumer Complaint Database

What the CFPB record shows for "Trouble accessing funds in your mobile or digital wallet"

"Trouble accessing funds in your mobile or digital wallet" is tagged on 6,818 consumer complaints across 131 companies. Paypal Holdings, Inc alone accounts for 47.2% of these filings.

The most common product category where "Trouble accessing funds in your mobile or digital wallet" is raised is "Money transfer, virtual currency, or money service". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Trouble accessing funds in your mobile or digital wallet" (#72 of 178; 131 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack issue profile