Trouble accessing funds in your mobile or digital wallet

6.8K consumer complaints across 131 companies

This page tracks consumer complaints about "Trouble accessing funds in your mobile or digital wallet" filed with the CFPB. 6,818 complaints mention this issue across 131 companies. The most affected product category is "Money transfer, virtual currency, or money service".

6.8K
Total Complaints
131
Companies
Money transfer, virtual currency, or money service
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Paypal Holdings, Inc 3.2K
2 Block, Inc. 2.0K
3 Robinhood Markets Inc. 294
4 Skrill USA, Inc. 116
5 Chime Financial Inc 107
6 Coinbase, Inc. 93
7 Early Warning Services, LLC 81
8 JPMorgan Chase & Co. 57
9 Google Compare Credit Cards Inc. 54
10 Meta Payments Inc. 46
11 Pending Company Match 40
12 Wells Fargo & Company 32
13 TransferWise Ltd 31
14 Capital One Financial Corporation 30
15 Winklevoss Exchange LLC 30
16 Klarna AB 26
17 Foris DAX, Inc. 24
18 Blockchain.com, Inc. 22
19 Credit Karma, LLC 22
20 Mercari, Inc. 21
21 Goldman Sachs Bank USA 19
22 Bank of America, National Association 19
23 Fiserv Finxact Core 18
24 PNC Bank N.A. 15
25 Netspend Corporation 12
26 Airtm Inc. 12
27 MoneyLion Inc. 12
28 Revolut Technologies Inc. 12
29 Payward Ventures Inc. dba Kraken 11
30 Sofi Technologies, Inc. 10
31 Truist Financial Corporation 10
32 Albert Corporation 10
33 DailyPay, Inc 10
34 FinCo Services Inc DBA Current 10
35 Veem Inc. 9
36 TD Bank Us Holding Company 8
37 SoLo Funds Inc. 8
38 Synchrony Financial 7
39 Payfare International Inc. 7
40 Mercury Technologies, Inc. 7
41 Apple Financing LLC 6
42 McKenzie Management LLC 6
43 Branch Messenger, Inc. 6
44 Ally Financial Inc. 6
45 Abra 6
46 Moneygram Payment Systems Worldwide Inc 6
47 U.S. Bancorp 6
48 Huntington National Bank, the 5
49 American Express Company 5
50 Dave Operating, LLC 5

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Trouble accessing funds in your mobile or digital wallet" Complaints

The CFPB public record contains 6,818 consumer complaints tagged with the issue "Trouble accessing funds in your mobile or digital wallet", distributed across 131 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Trouble accessing funds in your mobile or digital wallet" is raised is "Money transfer, virtual currency, or money service". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Trouble accessing funds in your mobile or digital wallet" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Trouble accessing funds in your mobile or digital wallet", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.