Can't contact lender or servicer

1.2K consumer complaints across 318 companies

This page tracks consumer complaints about "Can't contact lender or servicer" filed with the CFPB. 1,208 complaints mention this issue across 318 companies. The most affected product category is "Payday loan, title loan, or personal loan".

1.2K
Total Complaints
318
Companies
Payday loan, title loan, or personal loan
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 PNC Bank N.A. 58
2 CCF Intermediate Holdings LLC 51
3 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 34
4 OneMain Finance Corporation 28
5 TMX Finance LLC 28
6 Cng Financial Corporation 28
7 MoneyLion Inc. 27
8 Activehours 26
9 Enova International, Inc. 24
10 Advance America, Cash Advance Centers, Inc. 22
11 Wlcc 21
12 Possible Financial Inc 20
13 Wells Fargo & Company 20
14 CURO Intermediate Holdings 20
15 Westlake Services, LLC 18
16 LDF Holdings, LLC 17
17 Affirm Holdings, Inc 16
18 Capital One Financial Corporation 16
19 Block, Inc. 15
20 Hyundai Capital America 15
21 Ally Financial Inc. 13
22 JPMorgan Chase & Co. 12
23 Bridge IT, Inc. 10
24 Bank of America, National Association 9
25 World Acceptance Corporation 9
26 SoLo Funds Inc. 9
27 Citibank, N.a. 9
28 Community Choice Financial, Inc. 9
29 Check Into Cash Inc. 9
30 Dave Operating, LLC 8
31 U.S. Bancorp 8
32 Santander Consumer USA Holdings Inc. 8
33 Cash America International, Inc. 8
34 Select Management Resources, LLC 7
35 Rosebud Economic Development Corporation 7
36 Pending Company Match 6
37 Makes Cents, Inc. dba Advance.Cash 6
38 Egl Us, LLC 6
39 Mariner Finance, LLC 6
40 Lendmark Financial Services 6
41 Truist Financial Corporation 6
42 Navy Federal Credit Union 6
43 Qc Holdings Inc 6
44 Citizens Financial Group, Inc. 6
45 Kashia Services 6
46 Albert Corporation 5
47 Synchrony Financial 5
48 Fig Tech Inc. 5
49 Oportun Financial Corporation 5
50 GVA Holdings, LLC 5

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Can't contact lender or servicer" Complaints

The CFPB public record contains 1,208 consumer complaints tagged with the issue "Can't contact lender or servicer", distributed across 318 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Can't contact lender or servicer" is raised is "Payday loan, title loan, or personal loan". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Can't contact lender or servicer" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Can't contact lender or servicer", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.