CFPB · Mid-pack issue profile

Can't contact lender or servicer

1.2K CFPB complaints · 318 companies · top product Payday loan, title loan, or personal loan.

1.2K CFPB complaints

"Can't contact lender or servicer" has 1.2K consumer complaints in the CFPB public database across 318 companies (ranks #113 of 178 by volume among indexed issue categories). Most common product: Payday loan, title loan, or personal loan. Allegations, not regulatory findings.

  • Volume rank #113 of 178
  • PNC Bank N.A. 4.8% of filings
  • Data updated June 2026
  • Mid-pack issue profile
1.2K
Total Complaints
318
Companies
Payday loan, title loan, or personal loan
Top Product

Companies with most complaints for this issue

# Company Complaints
1 PNC Bank N.A. 58
2 CCF Intermediate Holdings LLC 51
3 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 34
4 OneMain Finance Corporation 28
5 TMX Finance LLC 28
6 Cng Financial Corporation 28
7 MoneyLion Inc. 27
8 Activehours 26
9 Enova International, Inc. 24
10 Advance America, Cash Advance Centers, Inc. 22
11 Wlcc 21
12 Possible Financial Inc 20
13 Wells Fargo & Company 20
14 CURO Intermediate Holdings 20
15 Westlake Services, LLC 18
16 LDF Holdings, LLC 17
17 Affirm Holdings, Inc 16
18 Capital One Financial Corporation 16
19 Block, Inc. 15
20 Hyundai Capital America 15
21 Ally Financial Inc. 13
22 JPMorgan Chase & Co. 12
23 Bridge IT, Inc. 10
24 Bank of America, National Association 9
25 World Acceptance Corporation 9
26 SoLo Funds Inc. 9
27 Citibank, N.a. 9
28 Community Choice Financial, Inc. 9
29 Check Into Cash Inc. 9
30 Dave Operating, LLC 8
31 U.S. Bancorp 8
32 Santander Consumer USA Holdings Inc. 8
33 Cash America International, Inc. 8
34 Select Management Resources, LLC 7
35 Rosebud Economic Development Corporation 7
36 Pending Company Match 6
37 Makes Cents, Inc. dba Advance.Cash 6
38 Egl Us, LLC 6
39 Mariner Finance, LLC 6
40 Lendmark Financial Services 6
41 Truist Financial Corporation 6
42 Navy Federal Credit Union 6
43 Qc Holdings Inc 6
44 Citizens Financial Group, Inc. 6
45 Kashia Services 6
46 Albert Corporation 5
47 Synchrony Financial 5
48 Fig Tech Inc. 5
49 Oportun Financial Corporation 5
50 GVA Holdings, LLC 5

Source: CFPB Consumer Complaint Database

What the CFPB record shows for "Can't contact lender or servicer"

"Can't contact lender or servicer" is tagged on 1,208 consumer complaints across 318 companies. No single company exceeds 4.8% of these filings.

The most common product category where "Can't contact lender or servicer" is raised is "Payday loan, title loan, or personal loan". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Can't contact lender or servicer" (#113 of 178; 318 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack issue profile