Closing on a mortgage

18.5K consumer complaints across 1.1K companies

This page tracks consumer complaints about "Closing on a mortgage" filed with the CFPB. 18,461 complaints mention this issue across 1.1K companies. The most affected product category is "Mortgage".

18.5K
Total Complaints
1.1K
Companies
Mortgage
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Wells Fargo & Company 1.3K
2 Bank of America, National Association 782
3 JPMorgan Chase & Co. 717
4 Rocket Mortgage, LLC 696
5 Ocwen Financial Corporation 621
6 Shellpoint Partners, LLC 601
7 Mr. Cooper Group Inc. 584
8 Freedom Mortgage Company 530
9 Select Portfolio Servicing, Inc. 362
10 LD Holdings Group, LLC 356
11 U.S. Bancorp 330
12 Navy Federal Credit Union 293
13 PNC Bank N.A. 264
14 Amerisave Mortgage Corporation 247
15 Citibank, N.a. 241
16 Pennymac Loan Services, LLC. 229
17 Truist Financial Corporation 226
18 LoanCare, LLC 226
19 Citizens Financial Group, Inc. 217
20 United Shore Financial Services, LLC 183
21 Specialized Loan Servicing Holdings LLC 183
22 Carrington Mortgage Services, LLC 180
23 Caliber Home Loans, Inc. 170
24 CrossCountry Mortgage LLC 164
25 Fifth Third Financial Corporation 155
26 M&T Bank Corporation 149
27 Ditech Financial LLC 133
28 Guaranteed Rate Inc. 130
29 Broker Solutions, Inc. 124
30 Better Mortgage, Inc. 119
31 Mortgage Research Center, LLC 110
32 Lakeview Loan Servicing, LLC 109
33 TD Bank Us Holding Company 106
34 Flagstar Bank, N.A. 106
35 Pentagon Federal Credit Union 105
36 Nationstar Mortgage LLC 101
37 Lennar Financial Services, LLC 97
38 Fay Servicing, LLC 96
39 Dovenmuehle Mortgage, Inc. 94
40 Movement Mortgage LLC 94
41 Rushmore Loan Management Services LLC 93
42 Cardinal Financial Company, Limited Partnership 92
43 Huntington National Bank, the 83
44 Guild Holdings Company 83
45 Selene Holdings LLC 81
46 Nvr Inc. 81
47 Fidelity National Financial, Inc 78
48 HSBC North America Holdings Inc. 76
49 United Services Automobile Association 74
50 RoundPoint Mortgage Servicing LLC 72

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Closing on a mortgage" Complaints

The CFPB public record contains 18,461 consumer complaints tagged with the issue "Closing on a mortgage", distributed across 1,133 distinct companies that have been named as the respondent on at least one filing. That breadth, spread across 1,133 separate respondents, points to a systemic theme across the market rather than one company's operational problem, a structural friction in how a product category is sold, serviced, or collected on.

The most common product category where "Closing on a mortgage" is raised is "Mortgage". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Closing on a mortgage" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Closing on a mortgage", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.