Fees or interest

41.0K consumer complaints across 294 companies

This page tracks consumer complaints about "Fees or interest" filed with the CFPB. 40,966 complaints mention this issue across 294 companies. The most affected product category is "Credit card".

41.0K
Total Complaints
294
Companies
Credit card
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Synchrony Financial 5.9K
2 Capital One Financial Corporation 5.8K
3 Citibank, N.a. 5.5K
4 Bread Financial Holdings, Inc. 5.1K
5 American Express Company 2.6K
6 JPMorgan Chase & Co. 2.5K
7 Bank of America, National Association 2.4K
8 Wells Fargo & Company 1.3K
9 Barclays Bank Delaware 1.2K
10 Discover Bank 957
11 U.S. Bancorp 900
12 TD Bank Us Holding Company 756
13 Atlanticus Services Corporation 561
14 CLGF Holdco 1, LLC 557
15 Goldman Sachs Bank USA 493
16 Navy Federal Credit Union 467
17 United Services Automobile Association 289
18 Continental Finance Company, LLC 262
19 Avant Holding Company, Inc. 252
20 PNC Bank N.A. 244
21 First National Bank of Omaha 190
22 Synovus Bank 171
23 Truist Financial Corporation 141
24 Fifth Third Financial Corporation 109
25 First Portfolio Servicing Inc 94
26 Army and Air Force Exchange Service 93
27 BMO Bank National Association 92
28 Regions Financial Corporation 80
29 HSBC North America Holdings Inc. 79
30 Citizens Financial Group, Inc. 73
31 Pentagon Federal Credit Union 72
32 Self Financial Inc. 57
33 Bbva Financial Corporation 57
34 Keycorp 55
35 Banco Popular De Puerto Rico 55
36 Ally Financial Inc. 50
37 Sofi Technologies, Inc. 49
38 Prosper Marketplace, Inc. 47
39 Robinhood Markets Inc. 46
40 Encore Capital Group Inc. 46
41 Experian Information Solutions Inc. 45
42 Upgrade, Inc. 41
43 Pending Company Match 40
44 Paypal Holdings, Inc 40
45 OneMain Finance Corporation 39
46 Transunion Intermediate Holdings, Inc. 39
47 Mercury Financial Intermediate LLC 35
48 Resurgent Capital Services L.P. 32
49 Affirm Holdings, Inc 30
50 Alliant Credit Union 30

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Fees or interest" Complaints

The CFPB public record contains 40,966 consumer complaints tagged with the issue "Fees or interest", distributed across 294 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Fees or interest" is raised is "Credit card". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Fees or interest" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Fees or interest", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.