Unauthorized transactions or other transaction problem

16.5K consumer complaints across 228 companies

This page tracks consumer complaints about "Unauthorized transactions or other transaction problem" filed with the CFPB. 16,505 complaints mention this issue across 228 companies. The most affected product category is "Money transfer, virtual currency, or money service".

16.5K
Total Complaints
228
Companies
Money transfer, virtual currency, or money service
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Block, Inc. 6.0K
2 Paypal Holdings, Inc 5.2K
3 Chime Financial Inc 782
4 Early Warning Services, LLC 669
5 JPMorgan Chase & Co. 566
6 Wells Fargo & Company 388
7 Coinbase, Inc. 383
8 Bank of America, National Association 354
9 Synchrony Financial 188
10 Google Compare Credit Cards Inc. 180
11 PNC Bank N.A. 116
12 Robinhood Markets Inc. 96
13 Capital One Financial Corporation 71
14 Klarna AB 70
15 Pending Company Match 54
16 U.S. Bancorp 53
17 Goldman Sachs Bank USA 53
18 FinCo Services Inc DBA Current 51
19 Navy Federal Credit Union 50
20 Sofi Technologies, Inc. 47
21 Citibank, N.a. 46
22 TD Bank Us Holding Company 42
23 TransferWise Ltd 41
24 Affirm Holdings, Inc 41
25 Credit Karma, LLC 39
26 Skrill USA, Inc. 36
27 Netspend Corporation 36
28 MoneyLion Inc. 35
29 Albert Corporation 32
30 Truist Financial Corporation 31
31 Bread Financial Holdings, Inc. 28
32 Citizens Financial Group, Inc. 25
33 BAM Management US Holdings Inc. 25
34 Dave Operating, LLC 23
35 Meta Payments Inc. 22
36 Fiserv Finxact Core 22
37 Sezzle Inc. 21
38 Huntington National Bank, the 20
39 United Services Automobile Association 20
40 Fifth Third Financial Corporation 18
41 Zip Co US Inc. 17
42 Winklevoss Exchange LLC 17
43 Ally Financial Inc. 16
44 American Express Company 16
45 Experian Information Solutions Inc. 15
46 Heartland Payment Systems Inc 15
47 Foris DAX, Inc. 13
48 Revolut Technologies Inc. 12
49 Remitly, Inc. 12
50 DailyPay, Inc 11

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Unauthorized transactions or other transaction problem" Complaints

The CFPB public record contains 16,505 consumer complaints tagged with the issue "Unauthorized transactions or other transaction problem", distributed across 228 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Unauthorized transactions or other transaction problem" is raised is "Money transfer, virtual currency, or money service". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Unauthorized transactions or other transaction problem" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Unauthorized transactions or other transaction problem", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.