CFPB · Heavy issue volume

Unauthorized transactions or other transaction problem

16.5K CFPB complaints (heavy-volume third) · 228 companies · top product Money transfer, virtual currency, or money service.

16.5K CFPB complaints

"Unauthorized transactions or other transaction problem" is in the heavy-volume third with 16.5K CFPB complaints (ranks #45 of 178) across 228 companies. Top product Money transfer, virtual currency, or money service. Allegations, not findings.

  • Volume rank #45 of 178
  • Block, Inc. 36.2% of filings
  • Data updated June 2026
  • Heavy issue volume
16.5K
Total Complaints
228
Companies
Money transfer, virtual currency, or money service
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Block, Inc. 6.0K
2 Paypal Holdings, Inc 5.2K
3 Chime Financial Inc 782
4 Early Warning Services, LLC 669
5 JPMorgan Chase & Co. 566
6 Wells Fargo & Company 388
7 Coinbase, Inc. 383
8 Bank of America, National Association 354
9 Synchrony Financial 188
10 Google Compare Credit Cards Inc. 180
11 PNC Bank N.A. 116
12 Robinhood Markets Inc. 96
13 Capital One Financial Corporation 71
14 Klarna AB 70
15 Pending Company Match 54
16 U.S. Bancorp 53
17 Goldman Sachs Bank USA 53
18 FinCo Services Inc DBA Current 51
19 Navy Federal Credit Union 50
20 Sofi Technologies, Inc. 47
21 Citibank, N.a. 46
22 TD Bank Us Holding Company 42
23 TransferWise Ltd 41
24 Affirm Holdings, Inc 41
25 Credit Karma, LLC 39
26 Skrill USA, Inc. 36
27 Netspend Corporation 36
28 MoneyLion Inc. 35
29 Albert Corporation 32
30 Truist Financial Corporation 31
31 Bread Financial Holdings, Inc. 28
32 Citizens Financial Group, Inc. 25
33 BAM Management US Holdings Inc. 25
34 Dave Operating, LLC 23
35 Meta Payments Inc. 22
36 Fiserv Finxact Core 22
37 Sezzle Inc. 21
38 Huntington National Bank, the 20
39 United Services Automobile Association 20
40 Fifth Third Financial Corporation 18
41 Zip Co US Inc. 17
42 Winklevoss Exchange LLC 17
43 Ally Financial Inc. 16
44 American Express Company 16
45 Experian Information Solutions Inc. 15
46 Heartland Payment Systems Inc 15
47 Foris DAX, Inc. 13
48 Revolut Technologies Inc. 12
49 Remitly, Inc. 12
50 DailyPay, Inc 11

Source: CFPB Consumer Complaint Database

"Unauthorized transactions or other transaction problem" in the heavy-volume third

"Unauthorized transactions or other transaction problem" is tagged on 16,505 consumer complaints across 228 companies. Volume lands in the heaviest third of indexed issue categories (#45 of 178). Block, Inc. alone accounts for 36.2% of these filings.

The most common product category where "Unauthorized transactions or other transaction problem" is raised is "Money transfer, virtual currency, or money service". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Unauthorized transactions or other transaction problem" (#45 of 178; 228 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy issue volume