CFPB · Narrow respondent spread

Late fee

3.6K CFPB complaints · 56 companies (narrow spread) · top product Credit card.

3.6K CFPB complaints

"Late fee" concentrates on 56 named companies (narrow spread) with 3.6K filings · lead firm 24.9%. Allegations, not findings.

  • Volume rank #87 of 178
  • Citibank, N.a. 24.9% of filings
  • Data updated June 2026
  • Narrow respondent spread
3.6K
Total Complaints
56
Companies
Credit card
Top Product

Lead companies on "Late fee"

# Company Complaints
1 Citibank, N.a. 906
2 Synchrony Financial 557
3 Capital One Financial Corporation 419
4 Bank of America, National Association 318
5 JPMorgan Chase & Co. 275
6 Wells Fargo & Company 236
7 American Express Company 200
8 TD Bank Us Holding Company 151
9 Barclays Bank Delaware 104
10 U.S. Bancorp 74
11 Discover Bank 60
12 Bread Financial Holdings, Inc. 44
13 Regions Financial Corporation 37
14 Paypal Holdings, Inc 33
15 PNC Bank N.A. 32
16 First National Bank of Omaha 24
17 Fifth Third Financial Corporation 20
18 HSBC North America Holdings Inc. 19
19 United Services Automobile Association 13
20 Synovus Bank 11
21 Continental Finance Company, LLC 11
22 Keycorp 10
23 Bbva Financial Corporation 9
24 Citizens Financial Group, Inc. 8
25 BB&T Corporation 7
26 Santander Bank, National Association 5
27 Commerce Bank 5
28 Suntrust Banks, Inc. 4
29 Navy Federal Credit Union 4
30 Pending Company Match 4
31 BMO Bank National Association 3
32 State Farm Bank, Fsb 3
33 Umb Financial Corporation 3
34 First Niagara Financial Group, Inc. 3
35 M&T Bank Corporation 2
36 Bank of the West 2
37 Sterling Jewelers, Inc. 2
38 Popular Bank 2
39 U.S. Bank National Association - San Francisco Main Branch 2
40 Greene & Cooper Collections LLC 1
41 Comerica 1
42 Onemain Financial Holdings, LLC. 1
43 Banco Popular De Puerto Rico 1
44 Lyons, Doughty & Veldhuis, PC 1
45 First Citizens Bancshares, Inc. 1
46 Huntington National Bank, the - Firstmerit Bank, N.a. Branch 1
47 The CBE Group, Inc. 1
48 Atlanticus Services Corporation 1
49 Army and Air Force Exchange Service 1
50 Pentagon Federal Credit Union 1

Source: CFPB Consumer Complaint Database

"Late fee" on a narrow respondent set

"Late fee" names only 56 companies, so filings cluster on a small respondent set rather than the whole market. Respondent breadth sits in the lower third of the indexed issue corpus. No single company exceeds 24.9% of these filings.

Because only 56 firms are named, compare company profiles before treating "Late fee" as a category-wide pattern. The most common product category is "Credit card". Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Late fee" (#87 of 178; 56 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrow respondent spread