Getting a loan or lease

13.4K consumer complaints across 491 companies

This page tracks consumer complaints about "Getting a loan or lease" filed with the CFPB. 13,426 complaints mention this issue across 491 companies. The most affected product category is "Vehicle loan or lease".

13.4K
Total Complaints
491
Companies
Vehicle loan or lease
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Capital One Financial Corporation 819
2 Ally Financial Inc. 788
3 Credit Acceptance Corporation 693
4 Westlake Services, LLC 584
5 Santander Holdings USA, Inc. 568
6 Santander Consumer USA Holdings Inc. 482
7 Navy Federal Credit Union 453
8 Wells Fargo & Company 422
9 Toyota Motor Credit Corporation 411
10 Exeter Finance, LLC. 377
11 Carvana Group, LLC 364
12 Bank of America, National Association 344
13 General Motors Financial Company, Inc. 328
14 JPMorgan Chase & Co. 327
15 Hyundai Capital America 291
16 Nissan Motor Acceptance Company LLC 234
17 American Honda Finance Corp 233
18 Mercedes Benz Financial Services 218
19 Bridgecrest Acceptance Corporation 217
20 Experian Information Solutions Inc. 210
21 CarMax, Inc. 208
22 Transunion Intermediate Holdings, Inc. 206
23 Truist Financial Corporation 195
24 Global Lending Services LLC 191
25 American Credit Acceptance, LLC 166
26 Equifax, Inc. 165
27 Tesla, Inc. 162
28 Ford Motor Credit Co. 162
29 United Services Automobile Association 155
30 BMW Financial Services NA, LLC 137
31 Pentagon Federal Credit Union 128
32 TD Bank Us Holding Company 120
33 Consumer Portfolio Services, Inc. 118
34 PNC Bank N.A. 104
35 DriveTime 92
36 VW Credit 92
37 World Omni Financial Corp. 90
38 FC HoldCo LLC 88
39 U.S. Bancorp 87
40 Byrider Franchising, LLC 76
41 AC AutoPay LLC, Denver, CO Branch 73
42 OneMain Finance Corporation 71
43 United PanAm Financial Corp. 66
44 Fifth Third Financial Corporation 61
45 Pending Company Match 59
46 Stellantis Financial Services US Corp. 44
47 The Savings Group, Inc. 43
48 Huntington National Bank, the 40
49 Cig Financial LLC 39
50 Lendbuzz Inc. 39

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Getting a loan or lease" Complaints

The CFPB public record contains 13,426 consumer complaints tagged with the issue "Getting a loan or lease", distributed across 491 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Getting a loan or lease" is raised is "Vehicle loan or lease". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Getting a loan or lease" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Getting a loan or lease", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.