CFPB · Broad respondent spread

Improper contact or sharing of info

10.0K CFPB complaints · 1.4K companies (broad spread) · top product Debt collection.

10.0K CFPB complaints

"Improper contact or sharing of info" names 1.4K companies (broad spread) on 10.0K filings · Encore Capital Group 3.9%. Allegations, not findings.

  • Volume rank #60 of 178
  • Encore Capital Group 3.9% of filings
  • Data updated June 2026
  • Broad respondent spread
10.0K
Total Complaints
1.4K
Companies
Debt collection
Top Product

Companies filing under "Improper contact or sharing of info"

# Company Complaints
1 Encore Capital Group Inc. 396
2 Portfolio Recovery Associates, LLC 336
3 Navient Solutions, LLC. 258
4 Citibank, N.a. 206
5 Synchrony Financial 151
6 Capital One Financial Corporation 148
7 Erc 108
8 Bank of America, National Association 103
9 Transworld Systems Inc 96
10 Platinum Holdings Group, LLC 91
11 Diversified Consultants, Inc. 91
12 Wells Fargo & Company 91
13 JPMorgan Chase & Co. 89
14 URS Holding, LLC 87
15 National Credit Adjusters, LLC 87
16 Cng Financial Corporation 84
17 Expert Global Solutions, Inc. 84
18 Iqor Us Inc 73
19 Org Gc Gp Buyer, LLC 69
20 Ditech Financial LLC 64
21 Convergent Resources, Inc. 61
22 Performant Financial Corporation 59
23 American Express Company 59
24 Discover Bank 59
25 I.C. System, Inc. 56
26 Security Finance Corp 56
27 Resurgent Capital Services L.P. 55
28 Alorica Inc. 53
29 The CBE Group, Inc. 51
30 EOS Holdings, Inc. 50
31 Community Choice Financial, Inc. 50
32 HW Holding, Inc 50
33 Dynamic Recovery Solutions, LLC 49
34 HSBC North America Holdings Inc. 48
35 Northstar Location Services, LLC 47
36 Cavalry Investments, LLC 47
37 Onemain Financial Holdings, LLC. 46
38 Global Credit & Collection Corporation 45
39 National Credit Systems,Inc. 44
40 National Enterprise Systems, Inc. 43
41 Receivables Performance Management, LLC 42
42 United Collection Bureau, Inc. 41
43 Ally Financial Inc. 40
44 Sterling Jewelers, Inc. 40
45 Enova International, Inc. 38
46 Afni Inc. 35
47 Advance America, Cash Advance Centers, Inc. 35
48 U.S. Bancorp 34
49 Stellar Recovery, Inc. 34
50 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 34

Source: CFPB Consumer Complaint Database

"Improper contact or sharing of info" across a broad respondent set

"Improper contact or sharing of info" appears across 1,417 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Respondent breadth sits in the upper third of the indexed issue corpus. No single company exceeds 3.9% of these filings.

With 1,417 companies named, the pattern may reflect how a product category is sold or serviced rather than one firm's operations. Most filings pair with "Debt collection". Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Improper contact or sharing of info" (#60 of 178; 1.4K companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Broad respondent spread