Improper contact or sharing of info

10.0K consumer complaints across 1.4K companies

This page tracks consumer complaints about "Improper contact or sharing of info" filed with the CFPB. 10,036 complaints mention this issue across 1.4K companies. The most affected product category is "Debt collection".

10.0K
Total Complaints
1.4K
Companies
Debt collection
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Encore Capital Group Inc. 396
2 Portfolio Recovery Associates, LLC 336
3 Navient Solutions, LLC. 258
4 Citibank, N.a. 206
5 Synchrony Financial 151
6 Capital One Financial Corporation 148
7 Erc 108
8 Bank of America, National Association 103
9 Transworld Systems Inc 96
10 Platinum Holdings Group, LLC 91
11 Diversified Consultants, Inc. 91
12 Wells Fargo & Company 91
13 JPMorgan Chase & Co. 89
14 URS Holding, LLC 87
15 National Credit Adjusters, LLC 87
16 Cng Financial Corporation 84
17 Expert Global Solutions, Inc. 84
18 Iqor Us Inc 73
19 Org Gc Gp Buyer, LLC 69
20 Ditech Financial LLC 64
21 Convergent Resources, Inc. 61
22 Performant Financial Corporation 59
23 American Express Company 59
24 Discover Bank 59
25 I.C. System, Inc. 56
26 Security Finance Corp 56
27 Resurgent Capital Services L.P. 55
28 Alorica Inc. 53
29 The CBE Group, Inc. 51
30 EOS Holdings, Inc. 50
31 Community Choice Financial, Inc. 50
32 HW Holding, Inc 50
33 Dynamic Recovery Solutions, LLC 49
34 HSBC North America Holdings Inc. 48
35 Northstar Location Services, LLC 47
36 Cavalry Investments, LLC 47
37 Onemain Financial Holdings, LLC. 46
38 Global Credit & Collection Corporation 45
39 National Credit Systems,Inc. 44
40 National Enterprise Systems, Inc. 43
41 Receivables Performance Management, LLC 42
42 United Collection Bureau, Inc. 41
43 Ally Financial Inc. 40
44 Sterling Jewelers, Inc. 40
45 Enova International, Inc. 38
46 Afni Inc. 35
47 Advance America, Cash Advance Centers, Inc. 35
48 U.S. Bancorp 34
49 Stellar Recovery, Inc. 34
50 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 34

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Improper contact or sharing of info" Complaints

The CFPB public record contains 10,036 consumer complaints tagged with the issue "Improper contact or sharing of info", distributed across 1,417 distinct companies that have been named as the respondent on at least one filing. That breadth, spread across 1,417 separate respondents, points to a systemic theme across the market rather than one company's operational problem, a structural friction in how a product category is sold, serviced, or collected on.

The most common product category where "Improper contact or sharing of info" is raised is "Debt collection". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Improper contact or sharing of info" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Improper contact or sharing of info", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.