Problems at the end of the loan or lease

16.0K consumer complaints across 473 companies

This page tracks consumer complaints about "Problems at the end of the loan or lease" filed with the CFPB. 15,986 complaints mention this issue across 473 companies. The most affected product category is "Vehicle loan or lease".

16.0K
Total Complaints
473
Companies
Vehicle loan or lease
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Ally Financial Inc. 1.5K
2 Hyundai Capital America 1.3K
3 Santander Holdings USA, Inc. 765
4 JPMorgan Chase & Co. 675
5 Santander Consumer USA Holdings Inc. 675
6 Westlake Services, LLC 654
7 Toyota Motor Credit Corporation 636
8 Wells Fargo & Company 631
9 Capital One Financial Corporation 603
10 General Motors Financial Company, Inc. 570
11 Nissan Motor Acceptance Company LLC 440
12 American Honda Finance Corp 384
13 U.S. Bancorp 371
14 Credit Acceptance Corporation 348
15 Bridgecrest Acceptance Corporation 309
16 VW Credit 306
17 Truist Financial Corporation 282
18 TD Bank Us Holding Company 271
19 Navy Federal Credit Union 237
20 Mercedes Benz Financial Services 225
21 BMW Financial Services NA, LLC 222
22 Exeter Finance, LLC. 211
23 Ford Motor Credit Co. 208
24 Bank of America, National Association 202
25 PNC Bank N.A. 182
26 Fifth Third Financial Corporation 150
27 American Credit Acceptance, LLC 145
28 Huntington National Bank, the 127
29 CarMax, Inc. 123
30 World Omni Financial Corp. 116
31 United Services Automobile Association 113
32 FC HoldCo LLC 100
33 Global Lending Services LLC 98
34 Citizens Financial Group, Inc. 94
35 BMO Bank National Association 92
36 Tesla, Inc. 91
37 Carvana Group, LLC 85
38 Pentagon Federal Credit Union 78
39 Bank of the West 70
40 Consumer Portfolio Services, Inc. 68
41 Volvo Car Financial Services U.S., LLC 61
42 M&T Bank Corporation 61
43 HSBC North America Holdings Inc. 51
44 Bbva Financial Corporation 50
45 OneMain Finance Corporation 49
46 Citibank, N.a. 43
47 Keycorp 43
48 Synchrony Financial 41
49 Stellantis Financial Services US Corp. 40
50 United PanAm Financial Corp. 40

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Problems at the end of the loan or lease" Complaints

The CFPB public record contains 15,986 consumer complaints tagged with the issue "Problems at the end of the loan or lease", distributed across 473 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Problems at the end of the loan or lease" is raised is "Vehicle loan or lease". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Problems at the end of the loan or lease" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Problems at the end of the loan or lease", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.