Managing the loan or lease

45.9K consumer complaints across 1.0K companies

This page tracks consumer complaints about "Managing the loan or lease" filed with the CFPB. 45,908 complaints mention this issue across 1.0K companies. The most affected product category is "Vehicle loan or lease".

45.9K
Total Complaints
1.0K
Companies
Vehicle loan or lease
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Ally Financial Inc. 3.6K
2 Wells Fargo & Company 3.2K
3 Santander Consumer USA Holdings Inc. 2.9K
4 Westlake Services, LLC 2.0K
5 Capital One Financial Corporation 1.9K
6 Toyota Motor Credit Corporation 1.6K
7 Credit Acceptance Corporation 1.6K
8 Hyundai Capital America 1.5K
9 Santander Holdings USA, Inc. 1.4K
10 JPMorgan Chase & Co. 1.3K
11 General Motors Financial Company, Inc. 1.2K
12 Bridgecrest Acceptance Corporation 925
13 Nissan Motor Acceptance Company LLC 919
14 American Honda Finance Corp 895
15 Exeter Finance, LLC. 873
16 Navy Federal Credit Union 716
17 Bank of America, National Association 702
18 U.S. Bancorp 639
19 TD Bank Us Holding Company 591
20 Truist Financial Corporation 573
21 American Credit Acceptance, LLC 554
22 Fifth Third Financial Corporation 530
23 Ford Motor Credit Co. 466
24 BMW Financial Services NA, LLC 445
25 PNC Bank N.A. 434
26 VW Credit 433
27 Mercedes Benz Financial Services 411
28 Synchrony Financial 404
29 Citizens Financial Group, Inc. 384
30 Consumer Portfolio Services, Inc. 369
31 FC HoldCo LLC 346
32 CarMax, Inc. 339
33 United Services Automobile Association 327
34 Citibank, N.a. 320
35 Global Lending Services LLC 307
36 BB&T Corporation 263
37 World Omni Financial Corp. 260
38 BMO Bank National Association 256
39 Huntington National Bank, the 250
40 Onemain Financial Holdings, LLC. 234
41 Carvana Group, LLC 233
42 Pentagon Federal Credit Union 225
43 DriveTime 215
44 Byrider Franchising, LLC 210
45 M&T Bank Corporation 207
46 Suntrust Banks, Inc. 180
47 OneMain Finance Corporation 173
48 Prestige Financial Services Inc 156
49 Bank of the West 151
50 Keycorp 144

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Managing the loan or lease" Complaints

The CFPB public record contains 45,908 consumer complaints tagged with the issue "Managing the loan or lease", distributed across 1,021 distinct companies that have been named as the respondent on at least one filing. That breadth, spread across 1,021 separate respondents, points to a systemic theme across the market rather than one company's operational problem, a structural friction in how a product category is sold, serviced, or collected on.

The most common product category where "Managing the loan or lease" is raised is "Vehicle loan or lease". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Managing the loan or lease" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Managing the loan or lease", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.