CFPB · Heavy issue volume

Struggling to pay mortgage

61.0K CFPB complaints (heavy-volume third) · 801 companies · top product Mortgage.

61.0K CFPB complaints

"Struggling to pay mortgage" is in the heavy-volume third with 61.0K CFPB complaints (ranks #18 of 178) across 801 companies. Top product Mortgage. Allegations, not findings.

  • Volume rank #18 of 178
  • Wells Fargo & Company 11.2% of filings
  • Data updated June 2026
  • Heavy issue volume
61.0K
Total Complaints
801
Companies
Mortgage
Top Product

Companies filing under "Struggling to pay mortgage"

# Company Complaints
1 Wells Fargo & Company 6.9K
2 Ocwen Financial Corporation 5.0K
3 Select Portfolio Servicing, Inc. 4.5K
4 Mr. Cooper Group Inc. 3.5K
5 Shellpoint Partners, LLC 3.5K
6 Bank of America, National Association 2.4K
7 JPMorgan Chase & Co. 2.0K
8 Specialized Loan Servicing Holdings LLC 1.8K
9 Carrington Mortgage Services, LLC 1.6K
10 Freedom Mortgage Company 1.4K
11 Fay Servicing, LLC 1.4K
12 LoanCare, LLC 1.3K
13 Nationstar Mortgage LLC 1.2K
14 Selene Holdings LLC 1.1K
15 U.S. Bancorp 1.1K
16 Rushmore Loan Management Services LLC 1.1K
17 Pennymac Loan Services, LLC. 916
18 Ditech Financial LLC 836
19 Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) 830
20 Rocket Mortgage, LLC 779
21 PNC Bank N.A. 705
22 M&T Bank Corporation 667
23 Caliber Home Loans, Inc. 603
24 Flagstar Bank, N.A. 512
25 Midfirst Bank 492
26 Citizens Financial Group, Inc. 485
27 Citibank, N.a. 473
28 Lakeview Loan Servicing, LLC 426
29 Sn Servicing Corporation 417
30 Dovenmuehle Mortgage, Inc. 389
31 Truist Financial Corporation 389
32 Planet Home Lending, LLC 380
33 AmeriHome Mortgage Company, LLC 362
34 Fifth Third Financial Corporation 318
35 Selene Finance LP 311
36 New York Community Bancorp Inc 277
37 21st Mortgage Corp. 272
38 Seterus, Inc. 269
39 LD Holdings Group, LLC 260
40 United Shore Financial Services, LLC 259
41 BSI Financial Holdings, Inc. 238
42 RoundPoint Mortgage Servicing LLC 236
43 PHH Mortgage Services Corporation 199
44 CrossCountry Mortgage LLC 194
45 Vanderbilt Mortgage & Finance, Inc 192
46 Navy Federal Credit Union 182
47 Money Source, Inc., the 175
48 HSBC North America Holdings Inc. 162
49 Aspen Yo LLC 152
50 Village Capital & Investment LLC 147

Source: CFPB Consumer Complaint Database

"Struggling to pay mortgage" in the heavy-volume third

"Struggling to pay mortgage" appears across 801 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Volume lands in the heaviest third of indexed issue categories (#18 of 178). No single company exceeds 11.2% of these filings.

The most common product category where "Struggling to pay mortgage" is raised is "Mortgage". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Struggling to pay mortgage" (#18 of 178; 801 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy issue volume