Struggling to pay mortgage

61.0K consumer complaints across 801 companies

This page tracks consumer complaints about "Struggling to pay mortgage" filed with the CFPB. 61,029 complaints mention this issue across 801 companies. The most affected product category is "Mortgage".

61.0K
Total Complaints
801
Companies
Mortgage
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Wells Fargo & Company 6.9K
2 Ocwen Financial Corporation 5.0K
3 Select Portfolio Servicing, Inc. 4.5K
4 Mr. Cooper Group Inc. 3.5K
5 Shellpoint Partners, LLC 3.5K
6 Bank of America, National Association 2.4K
7 JPMorgan Chase & Co. 2.0K
8 Specialized Loan Servicing Holdings LLC 1.8K
9 Carrington Mortgage Services, LLC 1.6K
10 Freedom Mortgage Company 1.4K
11 Fay Servicing, LLC 1.4K
12 LoanCare, LLC 1.3K
13 Nationstar Mortgage LLC 1.2K
14 Selene Holdings LLC 1.1K
15 U.S. Bancorp 1.1K
16 Rushmore Loan Management Services LLC 1.1K
17 Pennymac Loan Services, LLC. 916
18 Ditech Financial LLC 836
19 Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) 830
20 Rocket Mortgage, LLC 779
21 PNC Bank N.A. 705
22 M&T Bank Corporation 667
23 Caliber Home Loans, Inc. 603
24 Flagstar Bank, N.A. 512
25 Midfirst Bank 492
26 Citizens Financial Group, Inc. 485
27 Citibank, N.a. 473
28 Lakeview Loan Servicing, LLC 426
29 Sn Servicing Corporation 417
30 Dovenmuehle Mortgage, Inc. 389
31 Truist Financial Corporation 389
32 Planet Home Lending, LLC 380
33 AmeriHome Mortgage Company, LLC 362
34 Fifth Third Financial Corporation 318
35 Selene Finance LP 311
36 New York Community Bancorp Inc 277
37 21st Mortgage Corp. 272
38 Seterus, Inc. 269
39 LD Holdings Group, LLC 260
40 United Shore Financial Services, LLC 259
41 BSI Financial Holdings, Inc. 238
42 RoundPoint Mortgage Servicing LLC 236
43 PHH Mortgage Services Corporation 199
44 CrossCountry Mortgage LLC 194
45 Vanderbilt Mortgage & Finance, Inc 192
46 Navy Federal Credit Union 182
47 Money Source, Inc., the 175
48 HSBC North America Holdings Inc. 162
49 Aspen Yo LLC 152
50 Village Capital & Investment LLC 147

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Struggling to pay mortgage" Complaints

The CFPB public record contains 61,029 consumer complaints tagged with the issue "Struggling to pay mortgage", distributed across 801 distinct companies that have been named as the respondent on at least one filing. That breadth, spread across 801 separate respondents, points to a systemic theme across the market rather than one company's operational problem, a structural friction in how a product category is sold, serviced, or collected on.

The most common product category where "Struggling to pay mortgage" is raised is "Mortgage". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Struggling to pay mortgage" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Struggling to pay mortgage", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.