Took or threatened to take negative or legal action

137.7K consumer complaints across 3.4K companies

This page tracks consumer complaints about "Took or threatened to take negative or legal action" filed with the CFPB. 137,731 complaints mention this issue across 3.4K companies. The most affected product category is "Debt collection".

137.7K
Total Complaints
3.4K
Companies
Debt collection
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Encore Capital Group Inc. 8.1K
2 Resurgent Capital Services L.P. 7.4K
3 Portfolio Recovery Associates, LLC 6.6K
4 CL Holdings LLC 5.5K
5 CCS Financial Services, Inc. 2.8K
6 Bread Financial Holdings, Inc. 2.8K
7 Capital One Financial Corporation 2.5K
8 Synchrony Financial 2.4K
9 Citibank, N.a. 2.2K
10 Wells Fargo & Company 2.0K
11 I.C. System, Inc. 1.9K
12 JPMorgan Chase & Co. 1.9K
13 Servicer under contract with Federal Student Aid 1.8K
14 Kriya Capital, LLC 1.8K
15 National Credit Systems,Inc. 1.7K
16 Bank of America, National Association 1.7K
17 Transworld Systems Inc 1.6K
18 Affirm Holdings, Inc 1.4K
19 Caine & Weiner Company, Inc. 1.4K
20 Experian Information Solutions Inc. 1.3K
21 American Express Company 1.3K
22 Pending Company Match 1.3K
23 Equifax, Inc. 1.2K
24 Transunion Intermediate Holdings, Inc. 1.2K
25 Spring Oaks Capital, LLC 1.2K
26 National Credit Adjusters, LLC 1.1K
27 Navy Federal Credit Union 1.0K
28 Self Financial Inc. 837
29 Barclays Bank Delaware 797
30 Kikoff Inc. 768
31 TD Bank Us Holding Company 741
32 T.S. Holdings 739
33 Discover Bank 739
34 Aldous & Associates, PLLC 734
35 HW Holding, Inc 722
36 Radius Global Solutions LLC 698
37 Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis 694
38 Santander Holdings USA, Inc. 681
39 Goldman Sachs Bank USA 662
40 Harris & Harris, Ltd. 642
41 Sunrise Credit Services, Inc 626
42 Southwest Credit Systems, L.P. 572
43 NCB Management Services Inc. 569
44 OneMain Finance Corporation 551
45 Credit Acceptance Corporation 541
46 ProCollect, Inc. 538
47 Westlake Services, LLC 535
48 TrueAccord Corp. 522
49 Cavalry Investments, LLC 500
50 Ally Financial Inc. 479

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Took or threatened to take negative or legal action" Complaints

The CFPB public record contains 137,731 consumer complaints tagged with the issue "Took or threatened to take negative or legal action", distributed across 3,368 distinct companies that have been named as the respondent on at least one filing. That breadth, spread across 3,368 separate respondents, points to a systemic theme across the market rather than one company's operational problem, a structural friction in how a product category is sold, serviced, or collected on.

The most common product category where "Took or threatened to take negative or legal action" is raised is "Debt collection". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Took or threatened to take negative or legal action" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Took or threatened to take negative or legal action", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.