Taking/threatening an illegal action

8.8K consumer complaints across 1.3K companies

This page tracks consumer complaints about "Taking/threatening an illegal action" filed with the CFPB. 8,793 complaints mention this issue across 1.3K companies. The most affected product category is "Debt collection".

8.8K
Total Complaints
1.3K
Companies
Debt collection
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Encore Capital Group Inc. 524
2 Portfolio Recovery Associates, LLC 220
3 Capital One Financial Corporation 204
4 JPMorgan Chase & Co. 185
5 Citibank, N.a. 170
6 Bank of America, National Association 160
7 HSBC North America Holdings Inc. 155
8 Cng Financial Corporation 147
9 Wells Fargo & Company 133
10 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 131
11 Synchrony Financial 129
12 Enova International, Inc. 126
13 Resurgent Capital Services L.P. 125
14 Financial Credit Service, Inc. 121
15 Pressler & Pressler, LLP 109
16 Cavalry Investments, LLC 93
17 Platinum Holdings Group, LLC 87
18 Advance America, Cash Advance Centers, Inc. 67
19 U.S. Bancorp 65
20 Discover Bank 59
21 Navient Solutions, LLC. 57
22 Frederick J. Hanna & Associates, P.C. (closed) 57
23 Cashcall, Inc. 55
24 Transworld Systems Inc 47
25 Squaretwo Financial Corporation 47
26 National Credit Adjusters, LLC 45
27 Dynamic Recovery Solutions, LLC 45
28 Solidus Group LLC. 44
29 Ditech Financial LLC 43
30 Oracle Financial Group LLC. 42
31 Expert Global Solutions, Inc. 42
32 Ocwen Financial Corporation 40
33 Community Choice Financial, Inc. 36
34 Check Into Cash Inc. 36
35 Convergent Resources, Inc. 35
36 Sterling Jewelers, Inc. 34
37 CL Holdings LLC 34
38 Select Portfolio Servicing, Inc. 33
39 Zwicker & Associates 33
40 Credit Card Receivables Fund Incorporated 32
41 Delbert Services 31
42 Arm Wny LLC 30
43 Integrated Recovery Services 30
44 Zenco Collection, LLC 29
45 Weltman, Weinberg & Reis Co., L.P.A. 29
46 Delray Capital, LLC 28
47 Ecmc Group, Inc. 27
48 Green Square Company LLC. 27
49 Iqor Us Inc 27
50 Ezcorp, Inc. 27

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Taking/threatening an illegal action" Complaints

The CFPB public record contains 8,793 consumer complaints tagged with the issue "Taking/threatening an illegal action", distributed across 1,299 distinct companies that have been named as the respondent on at least one filing. That breadth, spread across 1,299 separate respondents, points to a systemic theme across the market rather than one company's operational problem, a structural friction in how a product category is sold, serviced, or collected on.

The most common product category where "Taking/threatening an illegal action" is raised is "Debt collection". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Taking/threatening an illegal action" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Taking/threatening an illegal action", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.