CFPB · Narrow respondent spread

Balance transfer

1.1K CFPB complaints · 43 companies (narrow spread) · top product Credit card.

1.1K CFPB complaints

"Balance transfer" concentrates on 43 named companies (narrow spread) with 1.1K filings · lead firm 16.3%. Allegations, not findings.

  • Volume rank #115 of 178
  • JPMorgan Chase & Co. 16.3% of filings
  • Data updated June 2026
  • Narrow respondent spread
1.1K
Total Complaints
43
Companies
Credit card
Top Product

Lead companies on "Balance transfer"

# Company Complaints
1 JPMorgan Chase & Co. 182
2 Citibank, N.a. 162
3 Capital One Financial Corporation 139
4 Bank of America, National Association 136
5 Barclays Bank Delaware 75
6 Wells Fargo & Company 75
7 Discover Bank 74
8 American Express Company 45
9 U.S. Bancorp 38
10 Synchrony Financial 33
11 United Services Automobile Association 19
12 PNC Bank N.A. 17
13 First National Bank of Omaha 14
14 Bread Financial Holdings, Inc. 11
15 Pentagon Federal Credit Union 11
16 TD Bank Us Holding Company 10
17 Fifth Third Financial Corporation 9
18 Citizens Financial Group, Inc. 8
19 Navy Federal Credit Union 7
20 HSBC North America Holdings Inc. 7
21 Suntrust Banks, Inc. 6
22 Bbva Financial Corporation 4
23 Santander Bank, National Association 3
24 First Niagara Financial Group, Inc. 3
25 Paypal Holdings, Inc 3
26 Keycorp 3
27 Huntington National Bank, the 3
28 BB&T Corporation 2
29 Regions Financial Corporation 2
30 Pending Company Match 2
31 First Horizon Bank 2
32 Solidus Group LLC. 1
33 Firstbank Puerto Rico 1
34 Commerce Bank 1
35 Synovus Bank 1
36 Netspend Corporation 1
37 Bank of the West 1
38 Bank of Hawaii Corporation 1
39 Bok Financial Corp 1
40 Portfolio Recovery Associates, LLC 1
41 Alliance One, Inc. 1
42 Umb Financial Corporation 1
43 Banco Popular De Puerto Rico 1

Source: CFPB Consumer Complaint Database

"Balance transfer" on a narrow respondent set

"Balance transfer" names only 43 companies, so filings cluster on a small respondent set rather than the whole market. Respondent breadth sits in the lower third of the indexed issue corpus. No single company exceeds 16.3% of these filings.

Because only 43 firms are named, compare company profiles before treating "Balance transfer" as a category-wide pattern. The most common product category is "Credit card". Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Balance transfer" (#115 of 178; 43 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrow respondent spread