Getting the loan

5.2K consumer complaints across 509 companies

This page tracks consumer complaints about "Getting the loan" filed with the CFPB. 5,194 complaints mention this issue across 509 companies. The most affected product category is "Payday loan, title loan, personal loan, or advance loan".

5.2K
Total Complaints
509
Companies
Payday loan, title loan, personal loan, or advance loan
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Affirm Holdings, Inc 374
2 OneMain Finance Corporation 238
3 Paramount GR Holdings, LLC 213
4 Truist Financial Corporation 162
5 Navy Federal Credit Union 147
6 Upstart Holdings, Inc. 127
7 Wells Fargo & Company 124
8 Sofi Technologies, Inc. 111
9 Klarna AB 85
10 Solar Mosaic LLC 85
11 Prosper Marketplace, Inc. 84
12 Enova International, Inc. 82
13 Synchrony Financial 78
14 Onemain Financial Holdings, LLC. 75
15 Upgrade, Inc. 73
16 Discover Bank 65
17 PNC Bank N.A. 59
18 Fifth Third Financial Corporation 54
19 Lending Club Corp 53
20 MoneyLion Inc. 52
21 Citibank, N.a. 49
22 Paypal Holdings, Inc 48
23 Block, Inc. 46
24 Bank of America, National Association 46
25 Acima Credit, LLC 45
26 Mariner Finance, LLC 45
27 Social Finance, Inc. 45
28 Pentagon Federal Credit Union 42
29 GreenSky, LLC 42
30 U.S. Bancorp 41
31 Home Loan Center, Inc. 39
32 JPMorgan Chase & Co. 37
33 Goldman Sachs Bank USA 37
34 TD Bank Us Holding Company 36
35 Marlette Funding, LLC 35
36 Regions Financial Corporation 35
37 Avant Holding Company, Inc. 34
38 Greensky Operations, LLC 32
39 Oportun Financial Corporation 32
40 Lendmark Financial Services 31
41 Bread Financial Holdings, Inc. 31
42 LendingPoint Holdings LLC 31
43 Citizens Financial Group, Inc. 29
44 United Services Automobile Association 29
45 CURO Intermediate Holdings 28
46 Opportunity Financial, LLC 27
47 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 26
48 Happy Money, Inc. 26
49 Bankers Healthcare Group LLC 25
50 Avant Credit Corporation 25

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Getting the loan" Complaints

The CFPB public record contains 5,194 consumer complaints tagged with the issue "Getting the loan", distributed across 509 distinct companies that have been named as the respondent on at least one filing. That breadth, spread across 509 separate respondents, points to a systemic theme across the market rather than one company's operational problem, a structural friction in how a product category is sold, serviced, or collected on.

The most common product category where "Getting the loan" is raised is "Payday loan, title loan, personal loan, or advance loan". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Getting the loan" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Getting the loan", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.