Identity theft protection or other monitoring services

2.4K consumer complaints across 336 companies

This page tracks consumer complaints about "Identity theft protection or other monitoring services" filed with the CFPB. 2,356 complaints mention this issue across 336 companies. The most affected product category is "Credit reporting or other personal consumer reports".

2.4K
Total Complaints
336
Companies
Credit reporting or other personal consumer reports
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Experian Information Solutions Inc. 458
2 Equifax, Inc. 375
3 Transunion Intermediate Holdings, Inc. 269
4 Bank of America, National Association 63
5 Fidelity National Information Services, Inc. (FNIS) 59
6 Capital One Financial Corporation 55
7 Wells Fargo & Company 52
8 JPMorgan Chase & Co. 50
9 LexisNexis 46
10 Early Warning Services, LLC 38
11 Credit Karma, LLC 34
12 Block, Inc. 31
13 Synchrony Financial 29
14 Citibank, N.a. 27
15 Paypal Holdings, Inc 25
16 Chime Financial Inc 22
17 Checkr, Inc 18
18 John C. Heath, Attorney at Law, PLLC 17
19 Pending Company Match 14
20 U.S. Bancorp 14
21 National Credit Systems,Inc. 12
22 CL Holdings LLC 11
23 Bread Financial Holdings, Inc. 11
24 TD Bank Us Holding Company 11
25 First Advantage Corporation 11
26 Discover Bank 11
27 Google Compare Credit Cards Inc. 10
28 Corelogic Inc 9
29 Goldman Sachs Bank USA 9
30 Affirm Holdings, Inc 9
31 ID Analytics, Inc. 9
32 Ally Financial Inc. 8
33 Navy Federal Credit Union 8
34 HW Holding, Inc 7
35 American Express Company 7
36 National Consumer Telecom & Utilities Exchange, Inc. 7
37 CBC Companies, Inc. 7
38 Encore Capital Group Inc. 7
39 United Services Automobile Association 7
40 Entrata Inc. 7
41 Portfolio Recovery Associates, LLC 7
42 Citizens Financial Group, Inc. 6
43 Barclays Bank Delaware 6
44 OneMain Finance Corporation 6
45 Enova International, Inc. 6
46 Self Financial Inc. 6
47 Resurgent Capital Services L.P. 6
48 Netspend Corporation 5
49 Fiserv Finxact Core 5
50 PNC Bank N.A. 5

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Identity theft protection or other monitoring services" Complaints

The CFPB public record contains 2,356 consumer complaints tagged with the issue "Identity theft protection or other monitoring services", distributed across 336 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Identity theft protection or other monitoring services" is raised is "Credit reporting or other personal consumer reports". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Identity theft protection or other monitoring services" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Identity theft protection or other monitoring services", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.