Opening an account

34.8K consumer complaints across 349 companies

This page tracks consumer complaints about "Opening an account" filed with the CFPB. 34,763 complaints mention this issue across 349 companies. The most affected product category is "Checking or savings account".

34.8K
Total Complaints
349
Companies
Checking or savings account
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Bank of America, National Association 4.3K
2 Wells Fargo & Company 3.7K
3 JPMorgan Chase & Co. 3.1K
4 Citibank, N.a. 2.5K
5 Fidelity National Information Services, Inc. (FNIS) 1.4K
6 U.S. Bancorp 1.4K
7 Capital One Financial Corporation 1.3K
8 Early Warning Services, LLC 1.2K
9 TD Bank Us Holding Company 1.2K
10 Chime Financial Inc 1.1K
11 Truist Financial Corporation 960
12 Navy Federal Credit Union 920
13 PNC Bank N.A. 752
14 Citizens Financial Group, Inc. 712
15 BMO Bank National Association 528
16 HSBC North America Holdings Inc. 424
17 Block, Inc. 379
18 Keycorp 379
19 Ally Financial Inc. 368
20 Huntington National Bank, the 342
21 Goldman Sachs Bank USA 338
22 Fifth Third Financial Corporation 322
23 United Services Automobile Association 309
24 Regions Financial Corporation 304
25 Netspend Corporation 283
26 M&T Bank Corporation 274
27 American Express Company 249
28 Discover Bank 233
29 Bbva Financial Corporation 222
30 Sofi Technologies, Inc. 194
31 Experian Information Solutions Inc. 194
32 Transunion Intermediate Holdings, Inc. 175
33 Pentagon Federal Credit Union 167
34 Equifax, Inc. 161
35 First Citizens Bancshares, Inc. 145
36 Morgan Stanley & Co. LLC 134
37 Cullen/Frost Bankers, Inc. 127
38 Suntrust Banks, Inc. 124
39 Santander Bank, National Association 120
40 Charles Schwab Corporation, the 116
41 Axos Financial, Inc. 116
42 Santander Holdings USA, Inc. 108
43 Synchrony Financial 104
44 MoneyLion Inc. 101
45 Comerica 88
46 Bank of the West 84
47 Paypal Holdings, Inc 83
48 Midfirst Bank 83
49 First Technology Federal Credit Union 77
50 First National Bank of Omaha 76

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Opening an account" Complaints

The CFPB public record contains 34,763 consumer complaints tagged with the issue "Opening an account", distributed across 349 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Opening an account" is raised is "Checking or savings account". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Opening an account" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Opening an account", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.