CFPB · Heavy issue volume

Dealing with my lender or servicer

17.6K CFPB complaints (heavy-volume third) · 300 companies · top product Student loan.

17.6K CFPB complaints

"Dealing with my lender or servicer" is in the heavy-volume third with 17.6K CFPB complaints (ranks #42 of 178) across 300 companies. Top product Student loan. Allegations, not findings.

  • Volume rank #42 of 178
  • Navient Solutions, LLC. 48.6% of filings
  • Data updated June 2026
  • Heavy issue volume
17.6K
Total Complaints
300
Companies
Student loan
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Navient Solutions, LLC. 8.6K
2 Aes/Pheaa 2.1K
3 Nelnet, Inc. 724
4 Wells Fargo & Company 566
5 Slm Corporation 554
6 ACS Education Services 453
7 Great Lakes 365
8 Discover Bank 338
9 Transworld Systems Inc 316
10 Genesis Lending 293
11 JPMorgan Chase & Co. 217
12 Citibank, N.a. 202
13 Mohela 165
14 Heartland Payment Systems Inc 157
15 Ecmc Group, Inc. 140
16 Keycorp 135
17 First Associates Loan Servicing LLC 78
18 Utah System of Higher Education 70
19 EdFinancial Services 68
20 Org Gc Gp Buyer, LLC 59
21 Performant Financial Corporation 59
22 United Student Aid (USA) Funds 54
23 Higher Education Student Assistance Authority (Hesaa) 54
24 National Enterprise Systems, Inc. 51
25 Iqor Us Inc 46
26 Equitable Acceptance Corp 45
27 Bank of America, National Association 41
28 Citizens Financial Group, Inc. 40
29 Express Aviation 40
30 Continental Services Group, Inc. d/b/a ConServe 39
31 Access Group Inc. 37
32 Valentine and Kebartas, Inc. 36
33 Expert Global Solutions, Inc. 36
34 Loan to Learn 35
35 Williams & Fudge, Inc 35
36 Texas Guaranteed 32
37 Account Control Technology, Inc. 31
38 Iowa Student Loan Liquidity Corporation 31
39 Dream Center Education Holdings 30
40 URS Holding, LLC 29
41 Windham Professionals, Inc. 29
42 Weltman, Weinberg & Reis Co., L.P.A. 29
43 Massachusetts Educational Financing Authority 28
44 Granite State Management & Resources 26
45 Student Loan Finance Corporation 25
46 Coast Professional, Inc. 23
47 Alorica Inc. 23
48 Brelvis Consulting, LLC 22
49 Financial Asset Management Systems Inc 22
50 Suntrust Banks, Inc. 22

Source: CFPB Consumer Complaint Database

"Dealing with my lender or servicer" in the heavy-volume third

"Dealing with my lender or servicer" is tagged on 17,620 consumer complaints across 300 companies. Volume lands in the heaviest third of indexed issue categories (#42 of 178). Navient Solutions, LLC. alone accounts for 48.6% of these filings.

The most common product category where "Dealing with my lender or servicer" is raised is "Student loan". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Dealing with my lender or servicer" (#42 of 178; 300 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy issue volume