Dealing with my lender or servicer

17.6K consumer complaints across 300 companies

This page tracks consumer complaints about "Dealing with my lender or servicer" filed with the CFPB. 17,620 complaints mention this issue across 300 companies. The most affected product category is "Student loan".

17.6K
Total Complaints
300
Companies
Student loan
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Navient Solutions, LLC. 8.6K
2 Aes/Pheaa 2.1K
3 Nelnet, Inc. 724
4 Wells Fargo & Company 566
5 Slm Corporation 554
6 ACS Education Services 453
7 Great Lakes 365
8 Discover Bank 338
9 Transworld Systems Inc 316
10 Genesis Lending 293
11 JPMorgan Chase & Co. 217
12 Citibank, N.a. 202
13 Mohela 165
14 Heartland Payment Systems Inc 157
15 Ecmc Group, Inc. 140
16 Keycorp 135
17 First Associates Loan Servicing LLC 78
18 Utah System of Higher Education 70
19 EdFinancial Services 68
20 Org Gc Gp Buyer, LLC 59
21 Performant Financial Corporation 59
22 United Student Aid (USA) Funds 54
23 Higher Education Student Assistance Authority (Hesaa) 54
24 National Enterprise Systems, Inc. 51
25 Iqor Us Inc 46
26 Equitable Acceptance Corp 45
27 Bank of America, National Association 41
28 Citizens Financial Group, Inc. 40
29 Express Aviation 40
30 Continental Services Group, Inc. d/b/a ConServe 39
31 Access Group Inc. 37
32 Valentine and Kebartas, Inc. 36
33 Expert Global Solutions, Inc. 36
34 Loan to Learn 35
35 Williams & Fudge, Inc 35
36 Texas Guaranteed 32
37 Account Control Technology, Inc. 31
38 Iowa Student Loan Liquidity Corporation 31
39 Dream Center Education Holdings 30
40 URS Holding, LLC 29
41 Windham Professionals, Inc. 29
42 Weltman, Weinberg & Reis Co., L.P.A. 29
43 Massachusetts Educational Financing Authority 28
44 Granite State Management & Resources 26
45 Student Loan Finance Corporation 25
46 Coast Professional, Inc. 23
47 Alorica Inc. 23
48 Brelvis Consulting, LLC 22
49 Financial Asset Management Systems Inc 22
50 Suntrust Banks, Inc. 22

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Dealing with my lender or servicer" Complaints

The CFPB public record contains 17,620 consumer complaints tagged with the issue "Dealing with my lender or servicer", distributed across 300 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Dealing with my lender or servicer" is raised is "Student loan". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Dealing with my lender or servicer" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Dealing with my lender or servicer", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.