CFPB · Mid-pack issue profile

Customer service / Customer relations

3.8K CFPB complaints · 163 companies · top product Credit reporting or other personal consumer reports.

3.8K CFPB complaints

"Customer service / Customer relations" has 3.8K consumer complaints in the CFPB public database across 163 companies (ranks #86 of 178 by volume among indexed issue categories). Most common product: Credit reporting or other personal consumer reports. Allegations, not regulatory findings.

  • Volume rank #86 of 178
  • Citibank, N.a. 19.9% of filings
  • Data updated June 2026
  • Mid-pack issue profile
3.8K
Total Complaints
163
Companies
Credit reporting or other personal consumer reports
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Citibank, N.a. 754
2 Capital One Financial Corporation 474
3 Bank of America, National Association 378
4 Synchrony Financial 353
5 JPMorgan Chase & Co. 341
6 American Express Company 302
7 Wells Fargo & Company 165
8 Discover Bank 161
9 Barclays Bank Delaware 146
10 U.S. Bancorp 85
11 TD Bank Us Holding Company 60
12 United Services Automobile Association 37
13 HSBC North America Holdings Inc. 31
14 Fidelity National Information Services, Inc. (FNIS) 25
15 PNC Bank N.A. 25
16 Bread Financial Holdings, Inc. 21
17 First National Bank of Omaha 20
18 Navy Federal Credit Union 18
19 Fifth Third Financial Corporation 17
20 Continental Finance Company, LLC 17
21 First Data Corporation 17
22 Suntrust Banks, Inc. 16
23 Regions Financial Corporation 13
24 Citizens Financial Group, Inc. 13
25 Synovus Bank 12
26 Paypal Holdings, Inc 12
27 Keycorp 11
28 Western Union Company, the 11
29 Sterling Jewelers, Inc. 9
30 John C. Heath, Attorney at Law, PLLC 8
31 Bbva Financial Corporation 8
32 Comerica 8
33 BMO Bank National Association 8
34 Pentagon Federal Credit Union 7
35 BB&T Corporation 6
36 Santander Bank, National Association 6
37 State Farm Bank, Fsb 5
38 Moneygram Payment Systems Worldwide Inc 5
39 Money Management International, Inc. 4
40 Army and Air Force Exchange Service 4
41 Global Client Solutions, LLC 4
42 Ditech Financial LLC 4
43 Encore Capital Group Inc. 4
44 Pending Company Match 4
45 Securus J Holdings, LLC 3
46 M&T Bank Corporation 3
47 First Niagara Financial Group, Inc. 3
48 Atlanticus Services Corporation 3
49 Resurgent Capital Services L.P. 3
50 Firstbank Puerto Rico 3

Source: CFPB Consumer Complaint Database

What the CFPB record shows for "Customer service / Customer relations"

"Customer service / Customer relations" is tagged on 3,787 consumer complaints across 163 companies. No single company exceeds 19.9% of these filings.

The most common product category where "Customer service / Customer relations" is raised is "Credit reporting or other personal consumer reports". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Customer service / Customer relations" (#86 of 178; 163 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack issue profile