Customer service / Customer relations

3.5K consumer complaints across 89 companies

This page tracks consumer complaints about "Customer service / Customer relations" filed with the CFPB. 3,504 complaints mention this issue across 89 companies. The most affected product category is "Credit card".

3.5K
Total Complaints
89
Companies
Credit card
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Citibank, N.a. 738
2 Capital One Financial Corporation 472
3 Bank of America, National Association 353
4 Synchrony Financial 351
5 JPMorgan Chase & Co. 322
6 American Express Company 297
7 Discover Bank 160
8 Wells Fargo & Company 152
9 Barclays Bank Delaware 146
10 U.S. Bancorp 80
11 TD Bank Us Holding Company 57
12 United Services Automobile Association 37
13 HSBC North America Holdings Inc. 31
14 PNC Bank N.A. 22
15 Bread Financial Holdings, Inc. 21
16 First National Bank of Omaha 20
17 Continental Finance Company, LLC 16
18 Fifth Third Financial Corporation 14
19 Navy Federal Credit Union 13
20 Suntrust Banks, Inc. 13
21 Regions Financial Corporation 12
22 Synovus Bank 12
23 Keycorp 11
24 Citizens Financial Group, Inc. 11
25 Paypal Holdings, Inc 10
26 Sterling Jewelers, Inc. 8
27 Bbva Financial Corporation 7
28 Comerica 7
29 BMO Bank National Association 7
30 Santander Bank, National Association 6
31 State Farm Bank, Fsb 5
32 BB&T Corporation 5
33 Pentagon Federal Credit Union 5
34 Army and Air Force Exchange Service 4
35 Pending Company Match 4
36 First Niagara Financial Group, Inc. 3
37 Encore Capital Group Inc. 3
38 Atlanticus Services Corporation 3
39 Resurgent Capital Services L.P. 3
40 State Employees Credit Union 2
41 M&T Bank Corporation 2
42 Expert Global Solutions, Inc. 2
43 Credit Plus Inc 2
44 Rocket Mortgage, LLC 2
45 Huntington National Bank, the 2
46 Portfolio Recovery Associates, LLC 2
47 Banco Popular De Puerto Rico 2
48 Transworld Systems Inc 2
49 Hancock Whitney Bank 2
50 Firstbank Puerto Rico 2

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Customer service / Customer relations" Complaints

The CFPB public record contains 3,504 consumer complaints tagged with the issue "Customer service / Customer relations", distributed across 89 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Customer service / Customer relations" is raised is "Credit card". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Customer service / Customer relations" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Customer service / Customer relations", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.