CFPB · Mid-pack issue profile

Delinquent account

3.2K CFPB complaints · 133 companies · top product Credit card.

3.2K CFPB complaints

"Delinquent account" has 3.2K consumer complaints in the CFPB public database across 133 companies (ranks #89 of 178 by volume among indexed issue categories). Most common product: Credit card. Allegations, not regulatory findings.

  • Volume rank #89 of 178
  • Capital One Financial 18.8% of filings
  • Data updated June 2026
  • Mid-pack issue profile
3.2K
Total Complaints
133
Companies
Credit card
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Capital One Financial Corporation 605
2 Citibank, N.a. 592
3 Synchrony Financial 346
4 Bank of America, National Association 301
5 JPMorgan Chase & Co. 281
6 Discover Bank 174
7 American Express Company 146
8 Wells Fargo & Company 94
9 U.S. Bancorp 78
10 Barclays Bank Delaware 74
11 TD Bank Us Holding Company 56
12 United Services Automobile Association 40
13 HSBC North America Holdings Inc. 39
14 Bread Financial Holdings, Inc. 26
15 Encore Capital Group Inc. 23
16 Navy Federal Credit Union 21
17 Continental Finance Company, LLC 20
18 Army and Air Force Exchange Service 18
19 Sterling Jewelers, Inc. 17
20 First National Bank of Omaha 16
21 Fifth Third Financial Corporation 16
22 Portfolio Recovery Associates, LLC 13
23 Resurgent Capital Services L.P. 9
24 Atlanticus Services Corporation 9
25 PNC Bank N.A. 9
26 Paypal Holdings, Inc 8
27 Citizens Financial Group, Inc. 6
28 Cavalry Investments, LLC 6
29 BB&T Corporation 6
30 Squaretwo Financial Corporation 5
31 JH Portfolio Debt Equities, LLC 5
32 State Farm Bank, Fsb 5
33 URS Holding, LLC 5
34 Equifax, Inc. 5
35 Synovus Bank 5
36 Regions Financial Corporation 4
37 Keycorp 4
38 Experian Information Solutions Inc. 4
39 Expert Global Solutions, Inc. 4
40 Colony Brands, Inc. 3
41 Suntrust Banks, Inc. 3
42 Org Gc Gp Buyer, LLC 3
43 M&T Bank Corporation 3
44 Iqor Us Inc 3
45 Radius Global Solutions LLC 3
46 BMO Bank National Association 3
47 Santander Consumer USA Holdings Inc. 2
48 Alpha Recovery Corp 2
49 Investment Retrievers, Inc. 2
50 Erc 2

Source: CFPB Consumer Complaint Database

What the CFPB record shows for "Delinquent account"

"Delinquent account" is tagged on 3,218 consumer complaints across 133 companies. No single company exceeds 18.8% of these filings.

The most common product category where "Delinquent account" is raised is "Credit card". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Delinquent account" (#89 of 178; 133 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack issue profile