Delinquent account

3.2K consumer complaints across 133 companies

This page tracks consumer complaints about "Delinquent account" filed with the CFPB. 3,218 complaints mention this issue across 133 companies. The most affected product category is "Credit card".

3.2K
Total Complaints
133
Companies
Credit card
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Capital One Financial Corporation 605
2 Citibank, N.a. 592
3 Synchrony Financial 346
4 Bank of America, National Association 301
5 JPMorgan Chase & Co. 281
6 Discover Bank 174
7 American Express Company 146
8 Wells Fargo & Company 94
9 U.S. Bancorp 78
10 Barclays Bank Delaware 74
11 TD Bank Us Holding Company 56
12 United Services Automobile Association 40
13 HSBC North America Holdings Inc. 39
14 Bread Financial Holdings, Inc. 26
15 Encore Capital Group Inc. 23
16 Navy Federal Credit Union 21
17 Continental Finance Company, LLC 20
18 Army and Air Force Exchange Service 18
19 Sterling Jewelers, Inc. 17
20 First National Bank of Omaha 16
21 Fifth Third Financial Corporation 16
22 Portfolio Recovery Associates, LLC 13
23 Resurgent Capital Services L.P. 9
24 Atlanticus Services Corporation 9
25 PNC Bank N.A. 9
26 Paypal Holdings, Inc 8
27 Citizens Financial Group, Inc. 6
28 Cavalry Investments, LLC 6
29 BB&T Corporation 6
30 Squaretwo Financial Corporation 5
31 JH Portfolio Debt Equities, LLC 5
32 State Farm Bank, Fsb 5
33 URS Holding, LLC 5
34 Equifax, Inc. 5
35 Synovus Bank 5
36 Regions Financial Corporation 4
37 Keycorp 4
38 Experian Information Solutions Inc. 4
39 Expert Global Solutions, Inc. 4
40 Colony Brands, Inc. 3
41 Suntrust Banks, Inc. 3
42 Org Gc Gp Buyer, LLC 3
43 M&T Bank Corporation 3
44 Iqor Us Inc 3
45 Radius Global Solutions LLC 3
46 BMO Bank National Association 3
47 Santander Consumer USA Holdings Inc. 2
48 Alpha Recovery Corp 2
49 Investment Retrievers, Inc. 2
50 Erc 2

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Delinquent account" Complaints

The CFPB public record contains 3,218 consumer complaints tagged with the issue "Delinquent account", distributed across 133 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Delinquent account" is raised is "Credit card". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Delinquent account" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Delinquent account", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.