Account opening, closing, or management

38.0K consumer complaints across 353 companies

This page tracks consumer complaints about "Account opening, closing, or management" filed with the CFPB. 37,959 complaints mention this issue across 353 companies. The most affected product category is "Bank account or service".

38.0K
Total Complaints
353
Companies
Bank account or service
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Bank of America, National Association 5.9K
2 Wells Fargo & Company 5.7K
3 JPMorgan Chase & Co. 3.9K
4 Citibank, N.a. 3.0K
5 U.S. Bancorp 1.6K
6 PNC Bank N.A. 1.4K
7 Capital One Financial Corporation 1.2K
8 Suntrust Banks, Inc. 1.0K
9 TD Bank Us Holding Company 944
10 Citizens Financial Group, Inc. 773
11 Santander Bank, National Association 702
12 Fifth Third Financial Corporation 693
13 Regions Financial Corporation 657
14 BB&T Corporation 655
15 HSBC North America Holdings Inc. 639
16 United Services Automobile Association 553
17 Keycorp 442
18 Bbva Financial Corporation 439
19 Synchrony Financial 437
20 Navy Federal Credit Union 436
21 M&T Bank Corporation 430
22 Ally Financial Inc. 427
23 Discover Bank 327
24 Paypal Holdings, Inc 299
25 Huntington National Bank, the 295
26 Tcf National Bank 284
27 Comerica 241
28 Bank of the West 230
29 U.S. Bank National Association - San Francisco Main Branch 190
30 BMO Bank National Association 188
31 American Express Company 188
32 Fidelity National Information Services, Inc. (FNIS) 154
33 First Niagara Financial Group, Inc. 125
34 Webster Bank, National Association 117
35 Flagstar Bank, National Association 116
36 Scottrade Bank 113
37 Popular Bank 112
38 People'S United Bank, National Association 104
39 Pentagon Federal Credit Union 96
40 Huntington National Bank, the - Firstmerit Bank, N.a. Branch 94
41 Cit Bank, National Association 88
42 Banco Popular De Puerto Rico 86
43 Barclays Bank Delaware 80
44 First Citizens Bancshares, Inc. 79
45 Bank of New York Mellon Corporation, the 74
46 Astoria Bank 68
47 Zions Bancorporation 68
48 First Horizon Bank 64
49 First Data Corporation 61
50 Associated Banc-Corp 61

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Account opening, closing, or management" Complaints

The CFPB public record contains 37,959 consumer complaints tagged with the issue "Account opening, closing, or management", distributed across 353 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Account opening, closing, or management" is raised is "Bank account or service". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Account opening, closing, or management" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Account opening, closing, or management", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.