Credit reporting company's investigation

16.9K consumer complaints across 163 companies

This page tracks consumer complaints about "Credit reporting company's investigation" filed with the CFPB. 16,883 complaints mention this issue across 163 companies. The most affected product category is "Credit reporting".

16.9K
Total Complaints
163
Companies
Credit reporting
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Equifax, Inc. 6.2K
2 Experian Information Solutions Inc. 5.9K
3 Transunion Intermediate Holdings, Inc. 4.3K
4 Fidelity National Information Services, Inc. (FNIS) 97
5 LexisNexis 31
6 Capital One Financial Corporation 27
7 Early Warning Services, LLC 23
8 Corelogic Inc 18
9 First Advantage Corporation 15
10 Innovis 12
11 Credit Karma, LLC 12
12 First Data Corporation 12
13 Synchrony Financial 11
14 Wells Fargo & Company 11
15 Citibank, N.a. 10
16 JPMorgan Chase & Co. 9
17 National Credit Systems,Inc. 9
18 HireRight Solutions, Inc. 8
19 Encore Capital Group Inc. 8
20 Portfolio Recovery Associates, LLC 6
21 Resurgent Capital Services L.P. 5
22 Ally Financial Inc. 5
23 Sterling Infosystems Inc. 5
24 General Information Services, Inc 5
25 Accurate Background 5
26 Afni Inc. 5
27 Rent Recovery Solutions 4
28 Erc 4
29 Barclays Bank Delaware 4
30 Discover Bank 4
31 U.S. Bancorp 4
32 Bread Financial Holdings, Inc. 4
33 NCC Business Services, Inc. 4
34 On-Site Manager, Inc. 4
35 Caine & Weiner Company, Inc. 3
36 Resolve Partners, LLC 3
37 National Consumer Telecom & Utilities Exchange, Inc. 3
38 I.C. System, Inc. 3
39 Credit Plus Inc 3
40 Conn's, Inc. 2
41 Southwest Credit Systems, L.P. 2
42 TD Bank Us Holding Company 2
43 CL Holdings LLC 2
44 ID Analytics, Inc. 2
45 Diversified Consultants, Inc. 2
46 HCFS Healthcare Financial Services of TeamHealth 2
47 Hyundai Capital America 2
48 Pinnacle Credit Services, LLC 2
49 HSBC North America Holdings Inc. 2
50 Optimum Outcomes, Inc. 2

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Credit reporting company's investigation" Complaints

The CFPB public record contains 16,883 consumer complaints tagged with the issue "Credit reporting company's investigation", distributed across 163 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Credit reporting company's investigation" is raised is "Credit reporting". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Credit reporting company's investigation" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Credit reporting company's investigation", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.