Problem when making payments

38.5K consumer complaints across 798 companies

This page tracks consumer complaints about "Problem when making payments" filed with the CFPB. 38,515 complaints mention this issue across 798 companies. The most affected product category is "Credit card or prepaid card".

38.5K
Total Complaints
798
Companies
Credit card or prepaid card
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Capital One Financial Corporation 4.5K
2 Citibank, N.a. 3.8K
3 Synchrony Financial 3.7K
4 Bread Financial Holdings, Inc. 2.9K
5 Bank of America, National Association 2.5K
6 JPMorgan Chase & Co. 1.6K
7 Wells Fargo & Company 1.3K
8 American Express Company 1.2K
9 Barclays Bank Delaware 1.1K
10 Discover Bank 1.0K
11 TD Bank Us Holding Company 957
12 Affirm Holdings, Inc 930
13 Goldman Sachs Bank USA 671
14 U.S. Bancorp 625
15 Navy Federal Credit Union 429
16 CLGF Holdco 1, LLC 419
17 Klarna AB 313
18 OneMain Finance Corporation 301
19 United Services Automobile Association 290
20 PNC Bank N.A. 244
21 Truist Financial Corporation 241
22 Atlanticus Services Corporation 241
23 Upgrade, Inc. 234
24 Synovus Bank 182
25 First National Bank of Omaha 173
26 Avant Holding Company, Inc. 171
27 Fifth Third Financial Corporation 170
28 Paramount GR Holdings, LLC 169
29 Continental Finance Company, LLC 165
30 Block, Inc. 151
31 Citizens Financial Group, Inc. 151
32 Lending Club Corp 150
33 Self Financial Inc. 146
34 Ally Financial Inc. 142
35 Grain Technology, Inc. 138
36 Pentagon Federal Credit Union 135
37 Upstart Holdings, Inc. 132
38 HSBC North America Holdings Inc. 128
39 Regions Financial Corporation 127
40 Enova International, Inc. 124
41 Tower Loan of Mississippi, Inc. 120
42 Mariner Finance, LLC 112
43 Prosper Marketplace, Inc. 111
44 Paypal Holdings, Inc 106
45 BMO Bank National Association 102
46 MoneyLion Inc. 99
47 Equifax, Inc. 98
48 Acima Credit, LLC 97
49 Solar Mosaic LLC 89
50 Experian Information Solutions Inc. 85

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Problem when making payments" Complaints

The CFPB public record contains 38,515 consumer complaints tagged with the issue "Problem when making payments", distributed across 798 distinct companies that have been named as the respondent on at least one filing. That breadth, spread across 798 separate respondents, points to a systemic theme across the market rather than one company's operational problem, a structural friction in how a product category is sold, serviced, or collected on.

The most common product category where "Problem when making payments" is raised is "Credit card or prepaid card". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Problem when making payments" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Problem when making payments", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.