CFPB · Broad respondent spread

Problem when making payments

38.5K CFPB complaints · 798 companies (broad spread) · top product Credit card or prepaid card.

38.5K CFPB complaints

"Problem when making payments" names 798 companies (broad spread) on 38.5K filings · Capital One Financial 11.8%. Allegations, not findings.

  • Volume rank #30 of 178
  • Capital One Financial 11.8% of filings
  • Data updated June 2026
  • Broad respondent spread
38.5K
Total Complaints
798
Companies
Credit card or prepaid card
Top Product

Companies filing under "Problem when making payments"

# Company Complaints
1 Capital One Financial Corporation 4.5K
2 Citibank, N.a. 3.8K
3 Synchrony Financial 3.7K
4 Bread Financial Holdings, Inc. 2.9K
5 Bank of America, National Association 2.5K
6 JPMorgan Chase & Co. 1.6K
7 Wells Fargo & Company 1.3K
8 American Express Company 1.2K
9 Barclays Bank Delaware 1.1K
10 Discover Bank 1.0K
11 TD Bank Us Holding Company 957
12 Affirm Holdings, Inc 930
13 Goldman Sachs Bank USA 671
14 U.S. Bancorp 625
15 Navy Federal Credit Union 429
16 CLGF Holdco 1, LLC 419
17 OneMain Finance Corporation 320
18 Klarna AB 313
19 United Services Automobile Association 290
20 PNC Bank N.A. 244
21 Truist Financial Corporation 241
22 Atlanticus Services Corporation 241
23 Upgrade, Inc. 234
24 Synovus Bank 182
25 First National Bank of Omaha 173
26 Avant Holding Company, Inc. 171
27 Fifth Third Financial Corporation 170
28 Paramount GR Holdings, LLC 169
29 Continental Finance Company, LLC 165
30 Block, Inc. 151
31 Citizens Financial Group, Inc. 151
32 Lending Club Corp 150
33 Self Financial Inc. 146
34 Ally Financial Inc. 142
35 Grain Technology, Inc. 138
36 Pentagon Federal Credit Union 135
37 Upstart Holdings, Inc. 132
38 HSBC North America Holdings Inc. 128
39 Regions Financial Corporation 127
40 Enova International, Inc. 124
41 Tower Loan of Mississippi, Inc. 120
42 Mariner Finance, LLC 112
43 Prosper Marketplace, Inc. 111
44 Paypal Holdings, Inc 106
45 BMO Bank National Association 102
46 MoneyLion Inc. 99
47 Equifax, Inc. 98
48 Acima Credit, LLC 97
49 Solar Mosaic LLC 89
50 Experian Information Solutions Inc. 85

Source: CFPB Consumer Complaint Database

"Problem when making payments" across a broad respondent set

"Problem when making payments" appears across 798 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Respondent breadth sits in the upper third of the indexed issue corpus. No single company exceeds 11.8% of these filings.

With 798 companies named, the pattern may reflect how a product category is sold or serviced rather than one firm's operations. Most filings pair with "Credit card or prepaid card". Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Problem when making payments" (#30 of 178; 798 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Broad respondent spread