Other features, terms, or problems

45.6K consumer complaints across 419 companies

This page tracks consumer complaints about "Other features, terms, or problems" filed with the CFPB. 45,640 complaints mention this issue across 419 companies. The most affected product category is "Credit card".

45.6K
Total Complaints
419
Companies
Credit card
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Capital One Financial Corporation 6.1K
2 Citibank, N.a. 5.9K
3 JPMorgan Chase & Co. 5.6K
4 American Express Company 4.5K
5 Synchrony Financial 3.4K
6 Bank of America, National Association 3.1K
7 Wells Fargo & Company 1.9K
8 Barclays Bank Delaware 1.8K
9 Bread Financial Holdings, Inc. 1.7K
10 Discover Bank 1.6K
11 U.S. Bancorp 1.3K
12 Goldman Sachs Bank USA 786
13 TD Bank Us Holding Company 638
14 Navy Federal Credit Union 543
15 United Services Automobile Association 374
16 CLGF Holdco 1, LLC 285
17 First National Bank of Omaha 257
18 Experian Information Solutions Inc. 255
19 Block, Inc. 253
20 Transunion Intermediate Holdings, Inc. 221
21 Paypal Holdings, Inc 220
22 PNC Bank N.A. 211
23 Atlanticus Services Corporation 209
24 Chime Financial Inc 205
25 Equifax, Inc. 191
26 HSBC North America Holdings Inc. 190
27 Synovus Bank 153
28 Truist Financial Corporation 146
29 Pentagon Federal Credit Union 138
30 Fifth Third Financial Corporation 120
31 Bilt Technologies, Inc. 118
32 Continental Finance Company, LLC 117
33 Avant Holding Company, Inc. 111
34 BMO Bank National Association 98
35 Self Financial Inc. 98
36 Ally Financial Inc. 97
37 Upgrade, Inc. 93
38 Citizens Financial Group, Inc. 92
39 Affirm Holdings, Inc 80
40 Encore Capital Group Inc. 77
41 Netspend Corporation 77
42 Robinhood Markets Inc. 66
43 Regions Financial Corporation 65
44 Resurgent Capital Services L.P. 62
45 First Portfolio Servicing Inc 55
46 Keycorp 50
47 Bbva Financial Corporation 50
48 Alliant Credit Union 49
49 Pending Company Match 47
50 Army and Air Force Exchange Service 46

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Other features, terms, or problems" Complaints

The CFPB public record contains 45,640 consumer complaints tagged with the issue "Other features, terms, or problems", distributed across 419 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Other features, terms, or problems" is raised is "Credit card". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Other features, terms, or problems" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Other features, terms, or problems", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.