CFPB · Heavy issue volume

Other features, terms, or problems

45.6K CFPB complaints (heavy-volume third) · 419 companies · top product Credit card.

45.6K CFPB complaints

"Other features, terms, or problems" is in the heavy-volume third with 45.6K CFPB complaints (ranks #26 of 178) across 419 companies. Top product Credit card. Allegations, not findings.

  • Volume rank #26 of 178
  • Capital One Financial 13.4% of filings
  • Data updated June 2026
  • Heavy issue volume
45.6K
Total Complaints
419
Companies
Credit card
Top Product

Companies filing under "Other features, terms, or problems"

# Company Complaints
1 Capital One Financial Corporation 6.1K
2 Citibank, N.a. 5.9K
3 JPMorgan Chase & Co. 5.6K
4 American Express Company 4.5K
5 Synchrony Financial 3.4K
6 Bank of America, National Association 3.1K
7 Wells Fargo & Company 1.9K
8 Barclays Bank Delaware 1.8K
9 Bread Financial Holdings, Inc. 1.7K
10 Discover Bank 1.6K
11 U.S. Bancorp 1.3K
12 Goldman Sachs Bank USA 786
13 TD Bank Us Holding Company 638
14 Navy Federal Credit Union 543
15 United Services Automobile Association 374
16 CLGF Holdco 1, LLC 285
17 First National Bank of Omaha 257
18 Experian Information Solutions Inc. 255
19 Block, Inc. 253
20 Transunion Intermediate Holdings, Inc. 221
21 Paypal Holdings, Inc 220
22 PNC Bank N.A. 211
23 Atlanticus Services Corporation 209
24 Chime Financial Inc 205
25 Equifax, Inc. 191
26 HSBC North America Holdings Inc. 190
27 Synovus Bank 153
28 Truist Financial Corporation 146
29 Pentagon Federal Credit Union 138
30 Fifth Third Financial Corporation 120
31 Bilt Technologies, Inc. 118
32 Continental Finance Company, LLC 117
33 Avant Holding Company, Inc. 111
34 BMO Bank National Association 98
35 Self Financial Inc. 98
36 Ally Financial Inc. 97
37 Upgrade, Inc. 93
38 Citizens Financial Group, Inc. 92
39 Affirm Holdings, Inc 80
40 Encore Capital Group Inc. 77
41 Netspend Corporation 77
42 Robinhood Markets Inc. 66
43 Regions Financial Corporation 65
44 Resurgent Capital Services L.P. 62
45 First Portfolio Servicing Inc 55
46 Keycorp 50
47 Bbva Financial Corporation 50
48 Alliant Credit Union 49
49 Pending Company Match 47
50 Army and Air Force Exchange Service 46

Source: CFPB Consumer Complaint Database

"Other features, terms, or problems" in the heavy-volume third

"Other features, terms, or problems" appears across 419 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Volume lands in the heaviest third of indexed issue categories (#26 of 178). No single company exceeds 13.4% of these filings.

The most common product category where "Other features, terms, or problems" is raised is "Credit card". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Other features, terms, or problems" (#26 of 178; 419 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy issue volume