CFPB · Broad respondent spread

Problems when you are unable to pay

9.4K CFPB complaints · 702 companies (broad spread) · top product Consumer Loan.

9.4K CFPB complaints

"Problems when you are unable to pay" names 702 companies (broad spread) on 9.4K filings · Navient Solutions, LLC. 8.2%. Allegations, not findings.

  • Volume rank #62 of 178
  • Navient Solutions, LLC. 8.2% of filings
  • Data updated June 2026
  • Broad respondent spread
9.4K
Total Complaints
702
Companies
Consumer Loan
Top Product

Companies filing under "Problems when you are unable to pay"

# Company Complaints
1 Navient Solutions, LLC. 766
2 Wells Fargo & Company 633
3 Santander Consumer USA Holdings Inc. 575
4 Ally Financial Inc. 423
5 JPMorgan Chase & Co. 334
6 Capital One Financial Corporation 289
7 Citibank, N.a. 262
8 Aes/Pheaa 208
9 General Motors Financial Company, Inc. 204
10 Credit Acceptance Corporation 171
11 American Honda Finance Corp 159
12 Onemain Financial Holdings, LLC. 158
13 Toyota Motor Credit Corporation 126
14 Westlake Services, LLC 124
15 Bank of America, National Association 122
16 Cashcall, Inc. 121
17 Synchrony Financial 110
18 BB&T Corporation 103
19 Nissan Motor Acceptance Company LLC 91
20 Security Finance Corp 89
21 Consumer Portfolio Services, Inc. 83
22 Keycorp 83
23 Ford Motor Credit Co. 82
24 Navy Federal Credit Union 79
25 TD Bank Us Holding Company 78
26 Exeter Finance, LLC. 77
27 Tower Loan of Mississippi, Inc. 77
28 Prestige Financial Services Inc 77
29 DriveTime 75
30 U.S. Bancorp 74
31 BMW Financial Services NA, LLC 65
32 World Acceptance Corporation 64
33 Delbert Services 61
34 Hyundai Capital America 60
35 Conn's, Inc. 60
36 TMX Finance LLC 59
37 Byrider Franchising, LLC 58
38 United Services Automobile Association 51
39 Expert Global Solutions, Inc. 51
40 Fifth Third Financial Corporation 50
41 Discover Bank 48
42 HSBC North America Holdings Inc. 48
43 Credit Central Holdings, LLC 48
44 Enova International, Inc. 47
45 PNC Bank N.A. 45
46 Bliksum, LLC 43
47 Cng Financial Corporation 41
48 Encore Capital Group Inc. 40
49 Suntrust Banks, Inc. 40
50 Citizens Financial Group, Inc. 39

Source: CFPB Consumer Complaint Database

"Problems when you are unable to pay" across a broad respondent set

"Problems when you are unable to pay" appears across 702 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Respondent breadth sits in the upper third of the indexed issue corpus. No single company exceeds 8.2% of these filings.

With 702 companies named, the pattern may reflect how a product category is sold or serviced rather than one firm's operations. Most filings pair with "Consumer Loan". Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Problems when you are unable to pay" (#62 of 178; 702 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Broad respondent spread