CFPB · Mid-pack issue profile

Getting a loan

2.7K CFPB complaints · 186 companies · top product Student loan.

2.7K CFPB complaints

"Getting a loan" has 2.7K consumer complaints in the CFPB public database across 186 companies (ranks #98 of 178 by volume among indexed issue categories). Most common product: Student loan. Allegations, not regulatory findings.

  • Volume rank #98 of 178
  • Navient Solutions, LLC. 30% of filings
  • Data updated June 2026
  • Mid-pack issue profile
2.7K
Total Complaints
186
Companies
Student loan
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Navient Solutions, LLC. 796
2 Slm Corporation 273
3 Mohela 135
4 Aes/Pheaa 119
5 Climb Credit Inc. 106
6 Nelnet, Inc. 103
7 Wells Fargo & Company 103
8 Discover Bank 89
9 Social Finance, Inc. 71
10 Citizens Financial Group, Inc. 46
11 EdFinancial Services 33
12 Earnest Inc. 33
13 Genesis Lending 32
14 Transworld Systems Inc 30
15 Citibank, N.a. 30
16 JPMorgan Chase & Co. 28
17 First Associates Loan Servicing LLC 28
18 Sofi Technologies, Inc. 27
19 Maximus Federal Services, Inc. 26
20 Ascent Holding Co 26
21 College Ave Student Loan Servicing, LLC 25
22 Equifax, Inc. 20
23 Experian Information Solutions Inc. 19
24 Goal Structured Solutions, LLC 19
25 Transunion Intermediate Holdings, Inc. 17
26 Meritize Financial Inc. 13
27 Servicer under contract with Federal Student Aid 11
28 Suntrust Banks, Inc. 11
29 Heartland Payment Systems Inc 10
30 PNC Bank N.A. 10
31 ZuntaFi Corp 10
32 Ecmc Group, Inc. 10
33 CommonBond, Inc. 10
34 Keycorp 9
35 Higher Education Student Assistance Authority (Hesaa) 8
36 LendKey Technologies, Inc. 8
37 Monterey Financial Services LLC 8
38 Dream Center Education Holdings 8
39 Bank of America, National Association 8
40 EDvantage LLC 7
41 Equitable Acceptance Corp 7
42 Unisa, Inc 6
43 Massachusetts Educational Financing Authority 6
44 Kentucky Higher Education Assistance Authority 6
45 Iowa Student Loan Liquidity Corporation 5
46 Pentagon Federal Credit Union 5
47 ACS Education Services 5
48 Great Lakes 5
49 Premier Student Loan Center 5
50 Ameritech Financial 5

Source: CFPB Consumer Complaint Database

What the CFPB record shows for "Getting a loan"

"Getting a loan" is tagged on 2,652 consumer complaints across 186 companies. No single company exceeds 30% of these filings.

The most common product category where "Getting a loan" is raised is "Student loan". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Getting a loan" (#98 of 178; 186 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack issue profile