Getting a loan

2.7K consumer complaints across 186 companies

This page tracks consumer complaints about "Getting a loan" filed with the CFPB. 2,652 complaints mention this issue across 186 companies. The most affected product category is "Student loan".

2.7K
Total Complaints
186
Companies
Student loan
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Navient Solutions, LLC. 796
2 Slm Corporation 273
3 Mohela 135
4 Aes/Pheaa 119
5 Climb Credit Inc. 106
6 Nelnet, Inc. 103
7 Wells Fargo & Company 103
8 Discover Bank 89
9 Social Finance, Inc. 71
10 Citizens Financial Group, Inc. 46
11 EdFinancial Services 33
12 Earnest Inc. 33
13 Genesis Lending 32
14 Transworld Systems Inc 30
15 Citibank, N.a. 30
16 JPMorgan Chase & Co. 28
17 First Associates Loan Servicing LLC 28
18 Sofi Technologies, Inc. 27
19 Maximus Federal Services, Inc. 26
20 Ascent Holding Co 26
21 College Ave Student Loan Servicing, LLC 25
22 Equifax, Inc. 20
23 Experian Information Solutions Inc. 19
24 Goal Structured Solutions, LLC 19
25 Transunion Intermediate Holdings, Inc. 17
26 Meritize Financial Inc. 13
27 Servicer under contract with Federal Student Aid 11
28 Suntrust Banks, Inc. 11
29 Heartland Payment Systems Inc 10
30 PNC Bank N.A. 10
31 ZuntaFi Corp 10
32 Ecmc Group, Inc. 10
33 CommonBond, Inc. 10
34 Keycorp 9
35 Higher Education Student Assistance Authority (Hesaa) 8
36 LendKey Technologies, Inc. 8
37 Monterey Financial Services LLC 8
38 Dream Center Education Holdings 8
39 Bank of America, National Association 8
40 EDvantage LLC 7
41 Equitable Acceptance Corp 7
42 Unisa, Inc 6
43 Massachusetts Educational Financing Authority 6
44 Kentucky Higher Education Assistance Authority 6
45 Iowa Student Loan Liquidity Corporation 5
46 Pentagon Federal Credit Union 5
47 ACS Education Services 5
48 Great Lakes 5
49 Premier Student Loan Center 5
50 Ameritech Financial 5

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Getting a loan" Complaints

The CFPB public record contains 2,652 consumer complaints tagged with the issue "Getting a loan", distributed across 186 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Getting a loan" is raised is "Student loan". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Getting a loan" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Getting a loan", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.