Other transaction issues

1.5K consumer complaints across 82 companies

This page tracks consumer complaints about "Other transaction issues" filed with the CFPB. 1,491 complaints mention this issue across 82 companies. The most affected product category is "Money transfers".

1.5K
Total Complaints
82
Companies
Money transfers
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Western Union Company, the 430
2 Paypal Holdings, Inc 301
3 Moneygram Payment Systems Worldwide Inc 232
4 Bank of America, National Association 72
5 Wells Fargo & Company 70
6 JPMorgan Chase & Co. 64
7 Citibank, N.a. 32
8 Google Compare Credit Cards Inc. 30
9 Xoom Corporation 17
10 Capital One Financial Corporation 15
11 Ria Envia, LLC 13
12 PNC Bank N.A. 13
13 TD Bank Us Holding Company 11
14 HSBC North America Holdings Inc. 10
15 American Express Company 9
16 United Services Automobile Association 9
17 Fifth Third Financial Corporation 9
18 Suntrust Banks, Inc. 7
19 U.S. Bancorp 7
20 Regions Financial Corporation 7
21 Navy Federal Credit Union 5
22 Sigue Corp. 5
23 Citizens Financial Group, Inc. 5
24 Trans-Fast Remittance LLC 4
25 Barclays Bank Delaware 4
26 Dolex Dollar Express, Inc. 4
27 Ally Financial Inc. 4
28 Discover Bank 4
29 Synchrony Financial 4
30 Deutsche Bank 3
31 Coinbase, Inc. 3
32 Santander Bank, National Association 3
33 Securus J Holdings, LLC 3
34 U.S. Bank National Association - San Francisco Main Branch 3
35 American Payment Holdco, Inc. 3
36 Keycorp 3
37 Comerica 3
38 Bank of the West 3
39 Skrill USA, Inc. 3
40 Huntington National Bank, the 3
41 Bread Financial Holdings, Inc. 3
42 Bbva Financial Corporation 3
43 First Data Corporation 2
44 Intermex Wire Transfer, LLC 2
45 Charles Schwab Corporation, the 2
46 Fidelity National Information Services, Inc. (FNIS) 2
47 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 2
48 Bank of New York Mellon Corporation, the 2
49 Zions Bancorporation 2
50 Tcf National Bank 2

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Other transaction issues" Complaints

The CFPB public record contains 1,491 consumer complaints tagged with the issue "Other transaction issues", distributed across 82 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Other transaction issues" is raised is "Money transfers". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Other transaction issues" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Other transaction issues", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.