Credit monitoring or identity theft protection services

38.7K consumer complaints across 832 companies

This page tracks consumer complaints about "Credit monitoring or identity theft protection services" filed with the CFPB. 38,710 complaints mention this issue across 832 companies. The most affected product category is "Credit reporting or other personal consumer reports".

38.7K
Total Complaints
832
Companies
Credit reporting or other personal consumer reports
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Experian Information Solutions Inc. 10.2K
2 Equifax, Inc. 9.7K
3 Transunion Intermediate Holdings, Inc. 9.2K
4 Capital One Financial Corporation 891
5 Citibank, N.a. 389
6 JPMorgan Chase & Co. 378
7 Synchrony Financial 356
8 Credit Karma, LLC 331
9 Bank of America, National Association 316
10 Wells Fargo & Company 283
11 Nelnet, Inc. 251
12 Bread Financial Holdings, Inc. 247
13 Discover Bank 208
14 American Express Company 141
15 TD Bank Us Holding Company 130
16 Barclays Bank Delaware 122
17 Mohela 120
18 Maximus Federal Services, Inc. 116
19 John C. Heath, Attorney at Law, PLLC 116
20 Navy Federal Credit Union 110
21 Ally Financial Inc. 105
22 Navient Solutions, LLC. 97
23 Resurgent Capital Services L.P. 96
24 Affirm Holdings, Inc 92
25 Credit Acceptance Corporation 84
26 Santander Holdings USA, Inc. 80
27 Encore Capital Group Inc. 77
28 Self Financial Inc. 77
29 U.S. Bancorp 76
30 EdFinancial Services 74
31 Truist Financial Corporation 71
32 Aes/Pheaa 70
33 LexisNexis 69
34 OneMain Finance Corporation 67
35 CL Holdings LLC 64
36 Goldman Sachs Bank USA 63
37 CLGF Holdco 1, LLC 62
38 Portfolio Recovery Associates, LLC 62
39 Servicer under contract with Federal Student Aid 60
40 Kikoff Inc. 59
41 Westlake Services, LLC 55
42 General Motors Financial Company, Inc. 52
43 United Services Automobile Association 46
44 Chime Financial Inc 46
45 Enova International, Inc. 44
46 Fidelity National Information Services, Inc. (FNIS) 44
47 Early Warning Services, LLC 41
48 Toyota Motor Credit Corporation 40
49 Exeter Finance, LLC. 39
50 Citizens Financial Group, Inc. 39

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Credit monitoring or identity theft protection services" Complaints

The CFPB public record contains 38,710 consumer complaints tagged with the issue "Credit monitoring or identity theft protection services", distributed across 832 distinct companies that have been named as the respondent on at least one filing. That breadth, spread across 832 separate respondents, points to a systemic theme across the market rather than one company's operational problem, a structural friction in how a product category is sold, serviced, or collected on.

The most common product category where "Credit monitoring or identity theft protection services" is raised is "Credit reporting or other personal consumer reports". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Credit monitoring or identity theft protection services" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Credit monitoring or identity theft protection services", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.