CFPB · Heavy issue volume

Unable to get your credit report or credit score

60.7K CFPB complaints (heavy-volume third) · 473 companies · top product Credit reporting or other personal consumer reports.

60.7K CFPB complaints

"Unable to get your credit report or credit score" is in the heavy-volume third with 60.7K CFPB complaints (ranks #19 of 178) across 473 companies. Top product Credit reporting or other personal consumer reports. Allegations, not findings.

  • Volume rank #19 of 178
  • Equifax, Inc. 46.7% of filings
  • Data updated June 2026
  • Heavy issue volume
60.7K
Total Complaints
473
Companies
Credit reporting or other personal consumer reports
Top Product

Companies filing under "Unable to get your credit report or credit score"

# Company Complaints
1 Equifax, Inc. 28.4K
2 Experian Information Solutions Inc. 13.8K
3 Transunion Intermediate Holdings, Inc. 12.0K
4 LexisNexis 1.0K
5 Fidelity National Information Services, Inc. (FNIS) 364
6 CBC Companies, Inc. 337
7 Early Warning Services, LLC 328
8 ID Analytics, Inc. 325
9 Credit Karma, LLC 295
10 Capital One Financial Corporation 265
11 Corelogic Inc 220
12 Advanced Resolution Services Inc. 153
13 MicroBilt / PRBC (formerly CL Verify) 139
14 Wells Fargo & Company 125
15 JPMorgan Chase & Co. 117
16 FactorTrust, Inc. 117
17 Bank of America, National Association 111
18 Citibank, N.a. 108
19 Fiserv Finxact Core 106
20 Verisk Analytics Inc 106
21 National Consumer Telecom & Utilities Exchange, Inc. 101
22 Synchrony Financial 97
23 Pavilion Payments US BuyerCo, LLC 93
24 CrossCheck, Inc. 77
25 Bread Financial Holdings, Inc. 70
26 Navy Federal Credit Union 57
27 Discover Bank 51
28 MIB Group, Inc. 48
29 American Express Company 47
30 Pending Company Match 36
31 John C. Heath, Attorney at Law, PLLC 35
32 U.S. Bancorp 33
33 Nelnet, Inc. 32
34 TD Bank Us Holding Company 31
35 Santander Holdings USA, Inc. 31
36 Westlake Services, LLC 30
37 Innovis 29
38 Park Hill Holdings 27
39 Santander Consumer USA Holdings Inc. 27
40 Goldman Sachs Bank USA 26
41 AppFolio, Inc. 26
42 Certegy Holdings, LLC 25
43 Barclays Bank Delaware 24
44 Shellpoint Partners, LLC 24
45 Ally Financial Inc. 23
46 Ocwen Financial Corporation 21
47 American Honda Finance Corp 21
48 Self Financial Inc. 21
49 Mohela 20
50 Milliman, Inc. 20

Source: CFPB Consumer Complaint Database

"Unable to get your credit report or credit score" in the heavy-volume third

"Unable to get your credit report or credit score" appears across 473 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Volume lands in the heaviest third of indexed issue categories (#19 of 178). Equifax, Inc. alone accounts for 46.7% of these filings.

The most common product category where "Unable to get your credit report or credit score" is raised is "Credit reporting or other personal consumer reports". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Unable to get your credit report or credit score" (#19 of 178; 473 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy issue volume