Unable to get your credit report or credit score

60.7K consumer complaints across 473 companies

This page tracks consumer complaints about "Unable to get your credit report or credit score" filed with the CFPB. 60,713 complaints mention this issue across 473 companies. The most affected product category is "Credit reporting or other personal consumer reports".

60.7K
Total Complaints
473
Companies
Credit reporting or other personal consumer reports
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Equifax, Inc. 28.4K
2 Experian Information Solutions Inc. 13.8K
3 Transunion Intermediate Holdings, Inc. 12.0K
4 LexisNexis 1.0K
5 Fidelity National Information Services, Inc. (FNIS) 364
6 CBC Companies, Inc. 337
7 Early Warning Services, LLC 328
8 ID Analytics, Inc. 325
9 Credit Karma, LLC 295
10 Capital One Financial Corporation 265
11 Corelogic Inc 220
12 Advanced Resolution Services Inc. 153
13 MicroBilt / PRBC (formerly CL Verify) 139
14 Wells Fargo & Company 125
15 JPMorgan Chase & Co. 117
16 FactorTrust, Inc. 117
17 Bank of America, National Association 111
18 Citibank, N.a. 108
19 Fiserv Finxact Core 106
20 Verisk Analytics Inc 106
21 National Consumer Telecom & Utilities Exchange, Inc. 101
22 Synchrony Financial 97
23 Pavilion Payments US BuyerCo, LLC 93
24 CrossCheck, Inc. 77
25 Bread Financial Holdings, Inc. 70
26 Navy Federal Credit Union 57
27 Discover Bank 51
28 MIB Group, Inc. 48
29 American Express Company 47
30 Pending Company Match 36
31 John C. Heath, Attorney at Law, PLLC 35
32 U.S. Bancorp 33
33 Nelnet, Inc. 32
34 TD Bank Us Holding Company 31
35 Santander Holdings USA, Inc. 31
36 Westlake Services, LLC 30
37 Innovis 29
38 Park Hill Holdings 27
39 Santander Consumer USA Holdings Inc. 27
40 Goldman Sachs Bank USA 26
41 AppFolio, Inc. 26
42 Certegy Holdings, LLC 25
43 Barclays Bank Delaware 24
44 Shellpoint Partners, LLC 24
45 Ally Financial Inc. 23
46 Ocwen Financial Corporation 21
47 American Honda Finance Corp 21
48 Self Financial Inc. 21
49 Mohela 20
50 Milliman, Inc. 20

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Unable to get your credit report or credit score" Complaints

The CFPB public record contains 60,713 consumer complaints tagged with the issue "Unable to get your credit report or credit score", distributed across 473 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Unable to get your credit report or credit score" is raised is "Credit reporting or other personal consumer reports". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Unable to get your credit report or credit score" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Unable to get your credit report or credit score", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.